1. Connecting Passion with Impact Presented by Lisa Charnitz, SPHR ASTD of the Quad Cities June 13, 2012

2. The Thrill is Gone …

3. Work-Life Balance Crashes Clashes in Values Changes in Leadership Culture of Uncertainty More with Less Hoarding To-Do’s Etc., Etc., Etc.

4. Energy Where do we draw from? What consumes our energy? Mind, Body, Soul, Spirit

5. Recognition When do we recognize others? How do we recognize others? Does recognition have unintended consequences? Internal, External, Expected, Unexpected

6. Ideas for today … Invite Chaos January in July Fire Yourself

7. Invite Chaos Fight or Flight Diversity in Hires Participation in Change Reward Innovation Reward adaptation

8. January in July Revisit Strategy Change environment Retreat for Introspection Celebrate Better to Give than Receive

9. Fire Yourself Reconnect with clients Start with the leader Stay interviews Stretch assignments Feed passion and grow leaders

10. Sweep the Cobwebs from Recognition Traditions Celebrate and Remember Your “Corporate Ancestry”

11. Steady performance Learning by Teaching Leading with optimism Client Retention

12. The Daily Grind Client Day Spa Mystery Job Survival Games Ask, Ask, Ask Mentorship Make Multi-Tasking Memorable

13. Charnitz@mchsi.com 563-505-1420