1. Types and Phases of Conflict

2. Definition Interaction of interdependent people who perceive incompatible goals, aims, and values and who see the other party as potentially interfering with the realization of these goals. 3 “I’s” of Conflict: Interaction, Interdependence, Incompatible goals The reason conflict exists

3. Levels of Organizational Conflict Intergroup Conflict: Aggregates of people within an organization (e.g. work teams, departments) as parties in the conflict Interorganizational Conflict: A dispute between two or more organizations

4. Phases of Conflict 1) Latent conflict: the conditions are ripe for conflict because of the three “I’s” (i.e. different personalities) 2) Perceived conflict: one or more of the parties believes that incompatibilities and interdependence exist 3) Felt conflict: parties begin to formulate strategies about how to deal with the conflict (i.e. should I go to my boss; talk to the other party; avoid) 4) Manifest conflict: strategies and goals are enacted in communication (i.e. filed a grievance with HR; confronted the opposing party) 5) Conflict aftermath: short- and long-term consequences—what did the conflict do to the relationship?

5. Factors Influencing Conflict Personal Factors Frames Relational Factors Cultural Factors

6. Influencing Conflict Personal Factors Personality Gender

7. Influencing Conflict Frames Perceptions of self Perceptions of other The conflict

8. Influencing Conflict Relational Factors Trust Power Relationship Salience

9. Influencing Conflict Cultural Factors Face Individualism- Collectivism Direct – Indirect communication