1. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce AZ APCO-NENA Meeting Tami deRuiter Phoenix Police Department – Communications Manager AZ-TERT State Coordinator April 2008 Arizona Telecommunicator Emergency Response Taskforce (AZ-TERT)

2. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce TERT

3. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce TERT Aftermath of hurricanes Katrina and Rita public safety communications centers faced many challenges Greatest challenge was maintaining adequate staffing Several initiatives APCO and NENA joined to develop TERT (Telecommunicator Emergency Response Taskforce)

4. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce TERT Agencies should: Be prepared for:  Loss of power  Loss of security  Loss of personnel Focus on:  Training  Planning for system restoration  Multi-agency response  Evacuation

5. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce AZ-TERT Mission Statement To provide and maintain a resource network of qualified Telecommunicators whom are available for rapid deployment to assist public safety communication centers in times of manmade or natural disasters.

6. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce TERT

7. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce Develop a State Taskforce Educate PSAP’s around state about the taskforce and its benefits to the PSAP Database creation and process for maintenance Member and Team Leader Training Website creation and maintenance Financial Assistance Develop a MOU

8. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce Bottom Line Voluntary Involvement –Agency –Member Agency Survey Membership Application –Provides overall understanding –Requires three signatures AZ-TERT is there to help - NOT TO TAKE- OVER How prepared is your agency?

9. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce Criteria for TERT Members Pass a criminal background check Meet required vaccination requirements Have a signed letter from agency director Completion of NJTI Deployment Awareness Training Course Completion of ICS 100 and 700 Possess positive interpersonal communication and leadership skills Be flexible and energetic

10. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce Criteria for TERT Members Be an excellent multi-tasker and problem solver Be assertive in a positive manner Be an outstanding team player Maintain above average annual performance reviews with no chronic work problems Possesses an excellent working knowledge of the appropriate public safety emergency response operation and equipment as it relates to the member’s role

11. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce Future Initiatives Agency Outreach AZ-TERT Team Members Basic Training Program Recruitment of TERT Members Develop Database Continued Coordination with NJTI

12. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce TERT

13. AZ-TERT Arizona Telecommunicator Emergency Response Taskforce Questions / Comments Tami deRuiter AZ-TERT State Coordinator tami.deruiter@phoenix.gov www.njti-tert.org/