1. Marisa Manheimer, 6/26/2001 Product Reviews Function Who are we and what do we do?? Transactional & Relationship Reviews & Performance teams reside in CPG reporting to Kevin Kettler The labs manage the process of benchmarking, building, and shipping systems for media evaluation purposes (ie.. PC Magazine, PC Week, NY Times). Reviews Process is cross-functional, cross-LOB, and global What do we need? A global reporting tool to track media coverage Why Detailed Method Needed to Track Review Results? OOC monthly meetings, Close the Sale, Customer Briefings, Direct Mail/TV Ability to measure ROI Determine how much to invest globally in program How do we track media coverage now?? Americas uses the already launched reviews reporting tool on inside.dell.com EMEA, AP, Japan are more dependent on agencies and rely on e:mail Reviews Reporting tool is currently not for external use (agencies) How can PG IT help? Take current Reviews Reporting Tool and support launch in EMEA, AP/Japan Assist in enabling external agency access to tool Fix bugs discovered in past year

2. Marisa Manheimer, 6/26/2001 Impact to Business Financials – Rating TBD Without launching tool: Direct Savings – Outside Agency fees for data collection, tracking, distribution Indirect Savings (Scaling) – Increased efficiency. Customers directed to web site vs. PR preparing numerous reports Cost Avoidance – Outside Agency fees for data collection, tracking, distribution Strategic Impact – Rating 1.5 U.S. is working with current tool; Not able to run global business without re-launch Globalization …share best practices (all Business units, all regions) Improved access to reviews data to satiate business needs in all LOBs crossing several departments Regions have been trained on the tool and are awaiting tools delivery! Business Risk – Rating 1.5 Process & Tool exists in U.S.---No process globally; awaiting tool launch Cant measure ROI without tool, regions are too segmented to get info No clear picture on how best to invest in regions.are we throwing millions of dollars away? Technical – Rating 1 (provided by Rance) IT/Scoping – Rating 2 (provided by Rance) IT scopes as 3 months worth of work for DB analyst

3. Marisa Manheimer, 6/26/2001 PR Product Reviews Reporting Tool http://webapps01.us.dell.com/news2use/prodreview/reporting/ Searchable Front PageInside a record