1. Companies House Online service case study: Our digital journey Jo Jones Head of Strategy and Policy

3. providing company information that customers value “ ”

4. About us

5. Executive agency and trading fund 1 3 Registers

7. Our services and the customers who use them

10. Our journey to becoming a digital organisation

12. Insight –knowing who our customers are –knowing what they want –and knowing what causes them problems Usability –trying out ideas –getting feedback early and often The digital approach – think digital –forms  transactions  check and amend Our journey - customers

13. Our journey – development

14. Our journey – working with others

15. Our digital journey

16. What’s in it for us?

17. Efficiency: cost vs. register size

18. Efficiency: Cost per company

19. and what’s in it for our customers?

20. Reduced fees

21. Benefits for customers Reduced preparation time Help to get it right first time Reduced reject rates Acknowledgement of delivery Speed of registration Accurate capture … and digital search products

23. Still more to do …

27. and we’ll be able to do even more with others …

28. Working with others Joined up approach across government A single gateway to government Share information Remove duplication Single identity with government Ensuring companies are aware of support A more joined up proposition …

29. Thank you for listening Any questions? Jo Jones: jjones@companieshouse.gov.ukjjones@companieshouse.gov.uk