1. USING THE TRANSFORMATIONAL GOVERNMENT FRAMEWORK TO DELIVER PUBLIC SECTOR SERVICES tGov 2012 8 th /9 th May 2012 Brunel University John Borras Chair OASIS TGF Technical Committee

2. Introduction A few words about me:  I am the chair of the Transformational Government Framework Technical Committee. I am also the chair of the OASIS eGov Member Section and chair of the OASIS Technical Committee on e- voting standards. I am also a past Director of OASIS.  I spent the majority of my career working on the development of ICT systems, policies, strategies and procedures for central and local government in the United Kingdom.  I worked in the Office of e-Envoy (and subsequently the Cabinet Office’s e-Government Unit) where I was the Director of Technology, responsible for the UK’s e-Government Interoperability Framework (e-GIF) and other e-government and e-voting technical policies and standards.  I took early retirement from the UK Civil Service in 2006 after 38 years service and have since been a self-employed consultant.

3. OASIS Overview  OASIS is a member consortium dedicated to building e-business systems’ interoperability specifications  Main focus is on applications of structured information standards (eg XML, SGML) but increasing focus on adoption of standards  Members of OASIS are providers, users and specialists of standards- based technologies  Include organisations, individuals, industry groups and governments  More than 600 member organisations, 1000s individuals  Global, Not-for-profit, Open, Independent  Successful through industry and government wide collaboration  MOUs and Liaison Agreements with all major standardisation bodies, eg ISO, UN/CEFACT, CEN, W3C, etc.

4. What is Transformational Government? The definition of Transformational Government used within our Framework is as follows: ”A managed process of ICT-enabled change in the public sector, which puts the needs of citizens and businesses at the heart of that process and which achieves significant and transformational impacts on the efficiency and effectiveness of government.”

5. Progress since tGov 2011  TGF Primer – completed and formally approved following a Public Review  TGF Core Pattern Language – the formal TGF specification completed and approved following a Public Review  Policy Product Matrix – prepared and published for Public Review

6. e-Government – the lack of success No critical mass of users Wasted resources Duplicated IT expenditure Little impact on core public policy objectives ?

7. Costs / benefits of public sector IT Computerisation: databases and back office automation Computerisation: databases and back office automation eGov 1.0: Online Service Delivery eGov 1.0: Online Service Delivery eGov 2.0: Transformational Government eGov 2.0: Transformational Government Benefit realisation Fragmented Interoperable Integrated Citizen-focused Citizen-enabled Transformation Automation PCMainframeInternetCloud Enablers of change “Governments are shifting from a government-centric paradigm to a citizen- centric paradigm” Rethinking e-government services: user-centric approaches, OECD, 2009

8. The key elements of the TGF Component 1 – Guiding Principles Component 2 – Delivery Processes, ie Business Management, Customer Management, Channel Management and Technology Management Component 3 – Critical Success Factors Component 4 - Benefits Realisation Strategy

9. The TGF Primer

10. The TGF Core Pattern Language  The formal Specification of the TGF  Current version contains 20 core patterns but extensions and specializations are likely to be developed  Contains the Conformance requirements for TGF compliance

11. Conformance Statements All conformant Transformational Government programs: 1. MUST use the Guiding Principles; 2. MUST have Program Leadership; 3. MUST demonstrate Engagement with Stakeholders; 4. MUST agree and use a Common Terminology; 5. MUST create a Policy Product Map 6. MUST have a Transformational Business Model; 7. SHOULD consider the Franchise Marketplace as the recommended approach to implementing the Transformational Business Model; 8. MUST have a Roadmap for Transformation; 9. MUST have a Brand-Led Service Delivery Strategy; 10. MUST have a Stakeholder Empowerment framework, 11. MUST have a Customer Identity Management framework, 12. MUST have a Channel Management Framework; 13. MUST include Channel Mapping; 14. MUST address Channel Transformation; 15. MUST provide Resources Management; 16. MUST address Technology Development and Management; 17. MUST measure and manage Critical Success Factors; 18. MUST address Skills issues; 19. MUST establish a Supplier Partnership. 20. MUST have a Benefits Realization strategy

12. What is a ‘Pattern Language’ n A process for analysing recurrent problems n A mechanism for capturing those problems and archetypal solutions A Pattern Language is readable and engaging whilst providing ‘hooks’ for further machine processing It is not an ‘out-of-the-box’ solution but rather should be a rational collection of familiar patterns with which a team can work. The pattern language provides a vocabulary, grammar, structure and plot – but each project has to write its own story… See “Alexandrian form” (Alexander C, 1964 and 1979)

13. Fit for Purpose for TGF ? n Pattern Language fits structure of TGF l Not too formal, prose based l Common repeatable structure l Allows cross-referencing and basic hierarchy of TGF parts n Easy to use l Transposing existing TGF Primer was relatively painless n Novel l Gives us all something to talk about in presentations n Proven l Pattern Language idea has already been transposed in IT-related areas (design patterns, requirements patterns) n Easy to grasp l Easier to explain that UML, RDF, etc (especially for managers)

14. The Policy Product Matrix  An effective Transformational Government program that attempts to join-up service delivery across a number of different agencies requires a more holistic approach to policy development and this necessitates a much broader range of policy products than are generally produced for existing eGov programs.  The policy products listed in the various levels of the matrix reflect the generally accepted life-cycle of public sector strategic planning, ie Vision  Policy  Strategy  Implementation Plans  Operation.  a TGF-conformant transformation program must use the matrix in order to create a map of the Policy Products needed to deliver the program effectively.

15. In theory, current e-government frameworks address governance and business change European Interoperability Framework v 2.0

16. Delivery Processes Interoperability Levels PoliticalLegalOrganizationalSemanticTechnical Business Management Benefits Realization Strategy. Risk Management Strategy. Legal framework for public private partnership. Asset Register. Key services portfolio. Business Process Model. Metadata Management Policy. Information Preservation Framework. Technology Roadmap. Customer Management Customer Identity Management Strategy. Privacy and Data Sharing Policy Privacy, data protection and data security legislation. Cross-government Customer Segmentation Framework. Common Data Standards. Service definition for one stop services. Single Sign-on Architecture. Channel Management Accessibility Policy. Channel Transformation Policy. Pro-competitive Regulatory Framework for the Telecoms sector. Channel Management Framework. Customer Channel Interaction Map. Accessibility Guidelines. Presentation Architecture. Technology Management ICT Strategy. Cloud Strategy. Open Source Policy. Framework Contracts. Procurement Legislation. Compliance Procedures. Service Level Agreements. Data Locator. Physical Data Model. Metadata implementation guidelines Interoperability Framework. Service-Oriented Architecture.

17. Matrix Cell example Policy Product Type - METADATA IMPLEMENTATION GUIDELINES Description: Guidelines on how to create, use and share metadata about government resources and assets. Problem Addressed: Information Management Example(s) of current Policy Product of this type: EU European Commission, ADMS schema - http://joinup.ec.europa.eu/asset/adms/home http://joinup.ec.europa.eu/asset/adms/home Notes: See TGF Pattern 16 Technology Development and Management

18. Further Information  References:  TC Website www.oasis-open.org/committees/tc_home.php?wg_abbrev=tgf  Wikipedia http://en.wikipedia.org/wiki/Transformational_Government  LinkedIn Group http://www.linkedin.com/groups?mostPopular=&gid=3677772  Contact: johnaborras@yahoo.co.ukjohnaborras@yahoo.co.uk