1. 1 K. C. Lo / L. M. Chow Power Systems Business Group CLP Power Knowledge Management in CLP Power Oct 2004

2. 2 Why do we need Knowledge Management Prepare for future changes Critical Knowledge Time Knowledge lost is accelerated if organizational change occur

3. 3 Key KM Strategies 1. Retain critical knowledge 2. Build knowledge-sharing culture & foundation 3. Enhance infrastructure for knowledge sharing & learning 4. Build new knowledge for future

4. 4 KM Organisation Structure PSBG KM Steering Committee PSBG KM Work Group Project Team - Specific KM Project 1 Project Team - Specific KM Project N ….. Departmental KM Work Groups KM Work Groups Of other BGs

5. 5 Knowledge Capture for iKue KMS Knowledge Elicitation Identified Expert Elicitation Tapes Validated Knowledge Transcript Transcription Knowledge Modelling

6. 6 What are stored inside iKue KMS ? Task folder Model Folders Entity folder Experience folder Decision folder What has to be done? Task What decisions need to be taken? Decision What resources are needed to make decisions? Entity What knowledge is needed to make decisions? Experience Thank You!

7. 7