1. 1 K. C. Lo / L. M. Chow Power Systems Business Group CLP Power Knowledge Management in CLP Power Oct 2004

2. 2 Why do we need Knowledge Management Prepare for future changes Critical Knowledge Time Knowledge lost is accelerated if organizational change occur

3. 3 Key KM Strategies 1. Retain critical knowledge 2. Build knowledge-sharing culture & foundation 3. Enhance infrastructure for knowledge sharing & learning 4. Build new knowledge for future

4. 4 KM Organisation Structure PSBG KM Steering Committee PSBG KM Work Group Project Team - Specific KM Project 1 Project Team - Specific KM Project N ….. Departmental KM Work Groups KM Work Groups Of other BGs

5. 5 Knowledge Capture for iKue KMS Knowledge Elicitation Identified Expert Elicitation Tapes Validated Knowledge Transcript Transcription Knowledge Modelling

6. 6 What are stored inside iKue KMS ? Task folder Model Folders Entity folder Experience folder Decision folder What has to be done? Task What decisions need to be taken? Decision What resources are needed to make decisions? Entity What knowledge is needed to make decisions? Experience Thank You!

7. 7

8. 8 Benefits of Knowledge Management Knowledge Management Knowledge Management Manage risk of critical knowledge losses (due to turnover & major org. changes) Manage risk of critical knowledge losses (due to turnover & major org. changes) Accelerated staff development and succession Accelerated staff development and succession Just in time tool for Learning & Decision Just in time tool for Learning & Decision Improve process and productivity Improve process and productivity Benefits More Competitive

9. 9 KM in CLP From Standalone Approach: 1. Instructions, codes of practices, policies 2. Quality Circle Convention 3. Functional Quality Committee 4. Lesson Learnt 5. Experience sharing session 6. EDMS 7. Benchmarking & Best Practice Visit 8. Supplier Seminars 9. Etc..

10. 10 Retain critical knowledge 1. iKue Projects (04-08):  dedicated system to capture knowledge  Address turnover of experience staff  Special skills in capturing tacit knowledge  Consultant-DKC

11. 11 Build knowledge sharing culture & foundation 1. KM Organisation 3-tier structure Steering Committee of top managers 2. Promotion KM Charter Roadshows, team-briefings, awards ceremony 3. Establish Measurement System (04-05) Individual credit in KM College iKue usage / user satisfaction survey 4. Establish Incentive Systems (05-06) Create title for staff (e.g. Senior Knowledge Person) Post KM “Big 10” KM College (credit for Knowledge contributors and recipients)

12. 12 1. KM Portal (04)  convenient access of all existing knowledge items 2. Establish Knowledge Repository (05-06): Upgrade KM Portal Multimedia Knowledge items 3. Establish Expert Directory (04-05): Expert competency database System to locate experts Infrastructure for knowledge sharing

13. 13 KM Portal

14. 14 Computer Based Training (CBT)

15. 15 1. Knowledge Audit: Assess knowledge possess and gaps Prioritize knowledge areas 2. New Knowledge Project: E.g. Knowledge Workshops Build new knowledge for future

16. 16 iKue

17. 17 Content Objective Process KM System Overview Benefits

18. 18 Objectives Retain core expertise/skills and valuable Exchange and share technical knowledge 1. Improve quality and efficiency 2. Avoid repetition of costly mistakes 3. Training platform for trainee staff 4. Enhance communication for procedure development

19. 19 Develop Knowledge Model Knowledge Modelling Validated Knowledge Transcript Knowledge Models Forum Comments Company policies and procedures

20. 20 Overview of KM System Mentor Mode (Text Mode) Decision Mode (Relationship Diagram)

21. 21 Mentor Mode  All relevant knowledge & experience arrange in chapters  Summary of knowledge in “Text”  Linkage to relevant procedures, documents, diagram, etc …  Assist young engineer to learn

22. 22 Knowledge Model – Decision Mode  Assist front-line engineer on work  Access the information (e.g. spare list, fault report, procedure, diagram, etc..)  Support make decision

23. 23 Quick Searching List of Knowledge

24. 24 Sharing experience through Forum

25. 25 Benefits Improve process and productivity Just in time tool for learning and decision Accelerate staff development & succession Manage risk of critical knowledge loss Save time Better learning & decision Tacit knowledge captured in iKue ®

26. 26 Summary of Benefits Quantitative Benefits Process & productivity improvement Saving in Training Time Consultancy/ Contractor saving Saving due to staff taken up higher level responsibilities

27. 27 Summary of Benefits Qualitative Benefits Multi-skilling Employee Satisfaction Quality of work life Better Quality of Decision Make Less Mistakes Adapt to Organizational Changes Improve Quality of Policy / Procedure Document/information Management Improve CLP Image (knowledge organization)