1. TNCPE Site Visit Opening Meeting

2. Site Visit Agenda Introductions What is TNCPE? Where we are in the process Site visit expectations Confidentiality and Code of Conduct Site visit agenda Questions?

3. Introductions Examiner Team Applicant Team

4. TNCPE Established in 1993 Based on Baldrige Criteria with focus on continuous improvement Designed as economic development tool Four levels of recognition National and international benchmark

5. TNCPE Vision To drive organizational excellence in Tennessee.

6. TNCPE Mission To lead organizations in the pursuit of performance excellence, improving results and contributing to the economic vitality of their region.

7. Evaluation Process Stage 1 – Independent Review Stage 2 – Consensus Review Stage 3 – Site Visit Review Stage 4 – Final Scorebook preparation Feedback report delivered to applicant

8. 8 Benefits of Applying Learn from the process of applying Learn from the Feedback Accelerate improvement efforts Gain an outside perspective Energize employees/staff Align efforts across the organization Focus on results Enhance certification

9. Applicant Expectations The examiner team will: Ask many questions Listen to your answers Take notes Review data and information Respect the value and confidentiality of information shared on site

10. Site Visit Ground Rules Applicant’s information is confidential Examiners sign Non-disclosure Agreement and Conflict of Interest Statement Examiners are assigned to avoid conflict of interest No materials will be taken off-site No contact or consulting with applicant after site visit No gifts or considerations accepted No results of the site visit or application assessment will be provided on-site

11. Site Visit Agenda Day 1 Day 2 Day 3

12. Questions What questions do you have?