1. BlueStar Clinical Quality Assurance The Evolving Value Proposition of Social Franchising

2. Current MSI BlueStar = 17 countries and 2,500 providers

3. Growth in Franchising at MSI

5. Quality improvement is a key aspect of the value we offer franchise participants.

6. Measuring and Supporting Clinical Quality

7. Measuring and Supporting Quality

8. Measuring and Supporting Clinical Quality Emergency Management Clinical GovernanceCustomer ServiceSTI ServicesFamily Planning

9. Measuring and Supporting Clinical Quality Customer Service Family Planning Infection Prev. Supply ChainEm. Prep

10. Perceptions of Clinical Quality MSIClinic OwnerClient Low rates of complication Rationale prescription Quality of information and informed consent Quality of Commodities Offers a wide range of FP options Able to handle emergencies Clients are not returning for additional management Reputational risk is kept to a minimum Confidence in new services Clean premises Respectful staff Confidentiality People I know use this facility They have necessary medicines Short waiting times

11. Making Clinical Quality Pay Quality Progression Cost of Delivery Client Volumes

12. Value Proposition to Providers

13. Thank You brendan.hayes@mariestopes.org Head of Social Franchising, MSI helena.wayth@mariestopes.org Director of Marketing, MSI