1. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 1 of 6 011300ROCT2010 AUSA Family Forum I Exceptional Family Members -- Exceptional Service…Raising Awareness 25 October 2010

2. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 2 of 6 011300ROCT2010 Agenda Overview of EFMP Army EFMP Strategic Action Plan Systems Navigation EFMP Improvement Initiatives

3. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 3 of 6 011300ROCT2010 Overview of EFMP Authority: AR 608-75, Exceptional Family Member Program Population Served: Soldiers who have Family members with special education and medical needs - 10 percent of all active duty Soldiers - 16 percent of all Army Families Soldiers Enrolled: 53,453 Family Members Registered: 70,617

4. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 4 of 6 011300ROCT2010 Army EFMP Strategic Action Plan EFMP Strategic Action Plan resulted from two Summits. The plan consists of initiatives in the following five areas: - Management Information Systems - Army Policy - Training and Education - Strategic Communication - Systems Navigation

5. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 5 of 6 011300ROCT2010 Systems Navigation In FY 10, DoD distributed $2M to FMWRC and 26 garrisons to hire and train EFMP staff Forty-four systems navigators added to existing EFMP staff at 26 garrisons Systems navigators will help Families identify and connect with needed resources and systems of care FMWRC two-week course for systems navigators

6. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 6 of 6 011300ROCT2010 EFMP Improvement Initiatives EFMP faces several systemic challenges FMWRC is collaborating with Army Publishing Directorate to use Enterprise Content Management Service (ECMS) capabilities Services and Infrastructure Core Enterprise (SICE) reviewed EFMP as a “BIG IDEA” SICE advocated sponsorship of a Lean Six Sigma effort

7. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 7 of 6 011300ROCT2010 Back-Up Slide

8. Exceptional Family Member Program (EFMP) UNCLASSIFIED MG Reuben D. Jones, CG, FMWRC, reuben.jones@us.army.mil, (703) 681-7472 8 of 6 011300ROCT2010 EFMP Focus Groups Background - Nine Focus Groups (CONUS and OCONUS) conducted 30 June – 30 August 2010 - Ninety-three participants Findings - Generally, focus group participants pleased with EFMP experiences - As EFMP evolves, more strategic communication is critical - The EFMP paperwork is burdensome and confusing - The EFMP respite care is a highly valued service - Training on caring for exceptional Family members is needed for child development center staff