1. UNIVERSAL DESIGN- BARRIER FREE ENVIRONMENTS Accessible Tourism in Catalonia Workshop “Universal Design Principles in Practice” 23 – 26 September 2012 SPAIN

2. Accessible Tourism in Catalonia Universal Access Universal right of individuals Need for complete social normalization of persons with disability Advantage for tourism promotion and development Importance of accessible tourism

3. Accessible Tourism in Catalonia Achieving accessibility Laws and regulations Information / Awareness / Control ACCESSIBILITY CODE of CATALONIA  Local authorities  public services and areas compliance / control / funding and incentives /  Entities  information / recognition and claims / support and advice /  Society in general  solidarity / compliance

4. Accessible Tourism in Catalonia Universal Design importance for tourism promote Why were there more visits to the Santes Creus Monastery than to the Poblet monastery?

5. Accessible Tourism in Catalonia ACCESSIBLE CULTURE Santes Creus Monastery  an accessible monument Map indicating accessible areas

6. Accessible Tourism in Catalonia Role of institutions in promotion of accessible culture  Recognition: Information / awareness-rising  benefits for tourism promotion  Experience: Proposals on small interventions to improve access  Synergy between organizations / government / tourism companies / professionals / community

7. Accessible Tourism in Catalonia LALLIGA PROGRAMMES ON ACCESSIBLE TOURISM  Information and awareness  Campaign “Reserved parking places” (in several languages ​​ )  Interactive and informative website  Participation in seminars / conferences / courses / initiatives /...  Institutional collaboration / companies / professionals / users  Accessibility Guides  Technician and User Evaluation  Technical Office of Universal Design and Personal Autonomy Support