1. SCLS DELIVERY Trends, Directions, Decisions and Goals 2012 & Beyond

2. DELIVERY IS SHARING

3. ITEMS PER BASKET 2002 = 34.37 2011 = 41.06

4. THE COMPETITION Amazon - 1995 Netflix - 1999 iTunes - 2001

5. I DO WHAT HOW? Play, Stop, Pause Download, Save, Export

6. DELIVERY VOLUME 1994 to 2008 delivery volume grew nearly 700% 42 straight delivery volume samples showing growth. In our last 8 counts, we’ve seen a volume drop in 6 of them. 2009-2011 delivery volume has dropped about 5%-6%

7. FUTURE OF SHARING

8. THE HANDLING CHAIN Shelf Transit Patron Patron Transit Shelf Libraries: process 20,000 incoming items Delivery: sort 20,000 items picked up Libraries: prepare 20,000 items for next day’s delivery 60,000 items x 1 sec. = 16 labor hours

9. THERE’S SOMEONE ELSE Shared route costs Shared overhead costs Most PL Systems going to 4-day UW planning to stay at 5-day Expect changes to happen over many years

10. DELIVERY SERVICE CHANGES

12. WHAT COULD BE NEXT? Reduced Saturdays Reduced 2nd daily deliveries to larger Dane libraries Reduced Frequency M-F

13. COSTS Increases in fuel, health insurance rates, facility, vehicle and liability insurances Balanced by Employee contributions to health insurance and retirement, and staffing changes