1. Defining The Need AM Standard Operating Procedure

2. Defining the Need2 Critical Items Data from a random sampling of latest unit reviews “critical items” from 27 districts: 250 offices 1621 routes Level 20 and above offices

3. Defining the Need3 Unit Layout UNIT LAYOUT YES NO ARE BOTH DOCK AND WORKROOM FLOOR LAYOUTS57% 43% EFFICIENT? IS THE UNIT FREE OF HAZARDOUS CONDITIONS? 85% 15% ARE THE CARRIER CASE CONFIGURATIONS IN48% 52% U SHAPE LAYOUT? IS THE SUPERVISOR WORK STATION LOCATED FOR 62% 38% CLEAR OBSERVATION OF LETTER CARRIERS? HAS THE UNIT MINIMIZED CASING EQUIPMENT? * 38% 42% (20% OF OFFICES DID NOT ANSWER THIS QUESTION)

4. Defining the Need4 Office Performance YES NO ACTUAL ARRIVAL TIMES CONSISTENT WITH 43% 57% SCHEDULES? CURRENT MAIL VOLUMES MATCH MAIL 39% 61% ARRIVAL PROFILE? 80% OF AM CASEABLE MAIL AVAILABLE? 46% 54% FINAL MAIL ARRIVAL RECEIVED IN TIME TO 39% 61% ALLOW FULL ASSESSMENT BY SUPERVISOR? IS MAIL FLOW FROM DOCK TO CARRIER 57% 43% UNIT EFFICIENT?

5. Defining the Need5 Office Performance YES NO ACCOUNTABLE TIME KEPT TO 6 MNUTES OR LESS56% 44% PER ROUTE? WITHDRAWAL TIME KEPT TO 5 MINUTES OR LESS?28% 72% OFFICE BREAKS WITHIN SPECIFIED TIME 43% 57% LIMITS? THROWBACK CASE MAIL PROPERLY PROCESSED41% 59% AND DISPATCHED DAILY? HOT CASE CLEARED BY CARRIERS?77% 23%

6. Defining the Need6 Office Performance YES NO CARRIER START TIMES COORDINATED WITH MAIL 64% 36% ARRIVAL? SUPERVISORS MEASURE AND RECORD ALL MAIL73% 27% PRIOR TO CARRIERS ARRIVAL? IS VOLUME RECORDED ACCURATELY BY ROUTE?47% 53% IS ALL VOLUME RECORDED EARLY ENOUGH FOR37% 63% EFFECTIVE DECISION MAKING?* (CONTRADICTS PREVIOUS ANSWER) VEHICLE INSPECTIONS COMPLETED WITHIN 3 MINUTES? 27% 73%

7. Defining the Need7 Office Performance YES NO IS THE USE OF OT, PENALTY OT, 61% 39% & AUX ASST MONITORED AND CONTROLLED? ARE CONTROL FORMS, 3996, 1571, 54% 46% 3997/DOIS ‘DAILY ASSIGNMENT’, DOIS DAILY PERFORMANCE REPORTS, 1017-A & B USED PROPERLY ? DO CARRIERS BEGIN CASING 35% 65% IMMEDIATELY?

8. Defining the Need8 Office Performance YES NO DO CARRIERS CASE LETTERS & FLATS EFFICIENTLY?52% 48% IS TIME SPENT AWAY FROM WORK AREAS 52% 48% NECESSARY AND PRODUCTIVE? DO CARRIERS LEAVE FOR THE STREET AS 27% 73% SCHEDULED AND/OR PROJECTED? ARE CARRIERS PROPERLY SUPERVISED DURING 37% 63% ENTIRE P.M. OFFICE PERIOD?

9. Defining the Need9 Lakeland - Flats

10. Defining the Need10 Lakeland - Letters

11. Defining the Need11 Lakeland - DPS

12. Defining the Need12 Lakeland – Street Efficiency

13. Defining the Need13 Lakeland – Office Efficiency

14. Defining the Need14 Lakeland Office Hours

15. Defining the Need15 Gateway - Flats

16. Defining the Need16 Gateway - Letters

17. Defining the Need17 Gateway - DPS

18. Defining the Need18 Gateway - SEI

19. Defining the Need19 Gateway - OEI

20. Defining the Need20 Gateway – Office Hours