1. The Premier Source for Microfinance Data and Analysis This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Microfinance Information Exchange MIX Social Performance Data Collection Micol Pistelli, Director Social Performance, MIXMarch 2012

2. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Agenda  Review of key concepts: purpose of social performance indicators  Presentation of indicators  Introduction to reporting structure at MIX  Analysis and analytical functionalities  To get started

3. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Purpose of Social Performance Indicators Why is it Important to Report to MIX Market? Measuring, monitoring and reporting on social performance are important because: It promotes a focus on achieving social, as well as financial goals. It demonstrates transparency to donors, investors, and other external stakeholders. It clarifies current areas of strengths and weaknesses (social, operational and strategic). It allows an MFI to track their performance over time and identify trends. The microfinance industry is evolving in a way where MFIs are increasingly required to be responsible towards the clients and community they operate in and transparent about the achievements of their objectives.

4. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Agenda  Review of key concepts: purpose of social performance indicators  Presentation of indicators  Introduction to reporting structure at MIX  Analysis and analytical functionalities  To get started

5. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. INDICATOR CATEGORYWHAT THE INDICATOR MEASURES 1. Mission and social goals MFI's stated commitment to its social mission, its target market and development objectives. 2. Governance Whether the Board of Directors' members have been trained on social performance management and whether there is a formal Board committee that monitors social performance. 3. Range of products and services Financial and non-financial products and services offered by an MFI. 4. Client outreach by lending methodologies Typology of lending methodology offered by the MFI. 5. Client retention Client retention rate of an MFI. 6. Social responsibility to clients The 6 principles of client protection of The Smart Campaign applied by the MFI: 1)Avoidance of Over-Indebtedness; 2)Transparent and Responsible Pricing; 3)Appropriate Collections Practices; 4)Ethical Staff Behavior; 5)Mechanisms for Redress of Grievances; 6)Privacy of Client Data. 7. Transparency of costs of services to clients How the institution state the interest rate. 8. Human resources and staff incentives MFI's policy regarding social responsibility to staff, such as its human resources policy in place, board and staff composition, staff turnover rate and staff incentives linked to social performance goals. 9. Employment creation and enterprises financed Number of enterprises financed by the MFI and employment generation opportunities created by the enterprises financed 10. Social responsibility to the environment Whether the MFI has any policies and initiatives in place to mitigate environmental impacts of financed enterprises. 11. Poverty outreach Poverty levels of clients at entry and their move out of poverty over time Indicators

6. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Agenda  Review of key concepts: purpose of social performance indicators  Presentation of indicators  Introduction to reporting structure at MIX  Analysis and analytical functionalities  To get started

7. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Process for Data Reporting to MIX Note: MFIs that are unable to submit their information over the internet will still be able to submit their data by mailing it in to MIX. MIX is collecting social performance data through a combined SP/FP data collection tool and an online platform.  Combined SP/FP tool: this collects social performance data that is time-bound (e.g., number women borrowers, employment created, enterprises financed, etc.). MFIs should report this type of data every year. This year reporting form can be downloaded here: http://www.mixmarket.org/contribute-data http://www.mixmarket.org/contribute-data  On line platform: MIX has created an online platform where MFIs can report the type of social performance data related to their policies (e.g., mission statement, governance, consumer protection, etc.). This type of information does not necessarily change every year so MFIs should fill this out only if they did not report SP data to MIX in 2011 or if they want to update their policies. The link to the social performance profile editor will be emailed to MFIs by MIX analyst once the data collection starts (March 2012)  Poverty questionnaire: MFIs who report to track poverty data will receive a separate online poverty data questionnaire to fill out with poverty data of their clients

8. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. MFIs recognition for data quality MIX recognizes those MFIs who can provide complete social performance with some means of qualifying the data reported. All eligible MFIs need to complete MIX’s data collection form and the social performance profile data questionnaire. In addition, MFIs need to send in a social rating not older than 2009 or a social audit and provide supporting documentation to help MIX review this social performance information. More information on this certificate and the types of reports or information necessary for data review can be found here: http://www.themix.org/social-performance/data- quality/recognition-for-data-quality#ixzz1nbEicWiZ http://www.themix.org/social-performance/data- quality/recognition-for-data-quality#ixzz1nbEicWiZ All MFIs fulfilling these criteria will be recognized by MIX through a personalized Certificate of Data Quality and a press release on MIX website at the end of 2012.

9. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Agenda  Review of key concepts: purpose of social performance indicators  Presentation of indicators  Introduction to reporting structure at MIX  Analysis and analytical functionalities  To get started

10. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Analysis and analytical functionalities Country and regional reports containing SP information and industry’s SP global analysis performed by MIX can be found on MIX site: http://www.themix.org/social- performance/analysis. MIX has created a set of analytical functionalities on MIX Market that can be used to assess the performance of over 600 MFIs on MIX Market, as shown below:http://www.themix.org/social- performance/analysis

11. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Agenda  Review of key concepts: purpose of social performance indicators  Presentation of indicators  Introduction to reporting structure at MIX  Analysis and analytical functionalities  To get started

12. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Where to Get Started Review complete set of refined social indicators along with the SPTF Companion Resources document and Training Course guide. Report your social performance information to MIX following the guidelines emailed to you by MIX analysts Submit additional documents for data validation to ensure higher quality of data, better visibility and recognition Visit MIX social performance website http://www.themix.org/social- performance to learn more about additional resources on SPM and SP reportinghttp://www.themix.org/social- performance For more information, please contact Micol Pistelli (mpistelli@themix.org)

13. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. MIX partners with a dedicated group of industry leaders: MIX Global and Project Partners 13

14. This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this presentation without MIX’s prior written permission is strictly prohibited. Visit us on the Web: www.themix.orgwww.themix.org  www.mixmarket.orgwww.mixmarket.org Contact us: info@themix.orginfo@themix.org Interested in learning more about MIX? Sign up to receive our free e-mail newsletters!Sign up Find us on Facebook Follow us on Twitter: @mix_market@mix_market Regional Offices: Baku, Azerbaijan 44 J. Jabbarli st. Caspian Plaza I, 5 th Floor, Baku, Azerbaijan Lima, Peru Jirón León Velarde 333 Lince, Lima 14, Perú Rabat, Morocco Immeuble CDG Place Moulay Hassan BP 408 Rabat Morocco Hyderabad, India Road #12, Landmark Building, 5 th Floor, Banjara Hills, Hyderabad 500034, India Microfinance Information Exchange 14 Headquarters: 1901 Pennsylvania Ave., NW, Suite 307 Washington, D.C. 20006 USA