1. Good Practice on AT in Employment Settings Paul Day Employers’ Forum on Disability Prague September 8 2011

2. Good Practice on AT in Employment Settings EFD and BTAT Employers’ Forum on Disability (EFD) 330 organisations Helping Business get it right for Job applicants Employees Customers Business Taskforce on Accessible Technology (BTAT) 36 major corporates Mainstreaming accessible technology

3. Good Practice on AT in Employment Settings EFD and BTAT Business Taskforce on Accessible Technology (BTAT) Charter Accessibility Maturity Model Procurement protocol Website Training and information

4. Good Practice on AT in Employment Settings Getting the AT right Getting the AT right – hot topics for employers AT must work with our systems Implications for procurement of new systems Users have to access AT Fixing problems Employee productivity Customer Service

5. Good Practice on AT in Employment Settings What AT is used? What AT is used? Hardware Mouse Keyboard Magnifier Software Magnifier Screenreader Voice control

6. Good Practice on AT in Employment Settings AT working with corporate systems AT working with corporate systems – issues and good practice Product testing Product catalogue Scripting/development

7. Good Practice on AT in Employment Settings Access to AT Access to AT at work Defined process Users must know help is available Identify issue Assess need Order solution (ideally from a catalogue of pre- approved products) Provide solution and training if needed

8. Good Practice on AT in Employment Settings How to deal with problems How to deal with problems – Helpdesk Service Level Agreement for AT users Training for helpdesk staff Some AT products standard on every PC Complexity of ICT arrangements e.g. outsourced services involving multiple companies Migration and upgrades AT must be part of the testing process

9. Good Practice on AT in Employment Settings Procurement and development Procurement and development – mainstreaming accessibility Accessibility and AT part of procurement decisions Partnership with suppliers User testing including AT

10. Good Practice on AT in Employment Settings Overall good practice Overall good practice Mainstreamed Integrated Part of procurement/development Part of normal business

11. Good Practice on AT in Employment Settings Hot topics for corporate users Hot topics for corporate AT Compatibility and interoperability Pre-testing Enterprise systems; scripting Development and procurement Users Assessing needs Providing the technology; inclusion in corporate IT catalogue Training Speed of Change Fixing problems Recognise needs; process What else?