1. Responding to customers Business partners Faculty / service customers Customer services Self service HR website Specialist HR teams Business partners aligned to faculty / service and work closely with each leadership team First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers Specialist teams: -Payroll + pensions -Equality + diversity -Systems Information and Grading -Learning + development -Organisational development

2. Customer services Staff services HR advice Case management Resourcing Redesigned web site with search facility HR helpline HR email address for managers and staff Customer services Self service HR website

3. Business partners Strategy and planning Annual people plans – aligning HR support with business priorities Change management Performance building Developing new HR solutions Business partners

4. Organisational development 4  talent management  new blood schemes  employee engagement  new policy development  manager toolkits  employment relations Source: French and Bell (1979)

5. Learning and development Customer service programme – 150 staff AHOD development Programme managers development Support for newly created teams Managers conference - 20 June On line assessment training and support New ISIS training to reflect post OUA configurations Microsoft / SharePoint 2010 roll out 5 Specialist HR teams

6. Systems, Information & Grading S ystems Manager logins for eRecruitment/eRAF Manager access to AL Sharepoint system UWE logins/email accounts for UWE staff I nformation Staffing data for managers, for UWE planning, for statutory returns G rading New posts and staff grade reviews HERA scheme for grades A-J, Hay scheme for senior management 6 Specialist HR teams

7. Equality and diversity Support, advice and information Policy development Single equality scheme Supporting staff and student networks Production / analysis of student and staff equality data Monitoring and compliance 7 Specialist HR teams

8. Payroll and pensions Confidential advice Pensions information –Flexible / phased retirement –Pension estimates –Pension enhancement options Severance calculations and advice Specialist HR teams