1. Dictation 20 1. bell service / 2. Chief / Head Concierge 3. Concierge / Bell counter 4. contact number ( ) 5. country / area code / 6. health facilities 7. Les Clefs dor (the Golden Keys) 8. long-distance call 9. Reception counter / desk 10. safe box 11. sauna and spa 12. shuttle bus

2. Chapter II Lesson 5 Check in ( ) (P56)

3. Situational Conversations (P60) Sample Conversation A: Checking in for the Guest with a Reservation 1. New Words on P63 2. Please read Conversation A to see if you have any problems. 1) fill out / in ( a form) 2) registration form 3) fill it in / out

4. 3. Check your understanding. a. Why does the guest take the room on the top floor? b. What does the receptionist ask the guest for?

5. Sample Conversation B: Receiving a Walk-in Guest ( ) 1. Please read Conversation B to see if you have any problems. extra charge 2. Check your understanding. What makes the guest decide on a smoking room?

6. Sample Conversation C: Extending the Stay ( ) 1. New Words on P64 2. Please read Conversation C to see if you have any problems. 1) standard (room) 2) be released (v. )

7. 3. Check your understanding. a. What kind of room can he get? b. Why can he get a room to extend his stay?

8. Sample Conversation D: Checking in for a Group 1. New Words on P64 2. Please read Conversation D to see if you have any problems. 1) CITS: China International Travel Service 2) group visa 3) morning call / wake-up call service

9. 3. Check your understanding. a. what time do they need the wake-up call? b. What does the guest give the receptionist? c. What does the receptionist give the guest?

10. Sample Conversation E: Changing the Room 1. New Words on P64 2. Please read Conversation E to see if you have any problems. 1) be too much for sb. 2) Its no use doing sth.

11. 3) by all means 4) room-changing form 5) a world of luggage 6) a sound sleep 3. Check your understanding.

12. Dictation 21 1. breakfast voucher 2. CITS: China International Travel Service 3. extend the stay 4. extra charge 5. fill out / in a registration form 6. group visa 7. morning call / wake-up call service 8. room-changing form 9. standard room 10. walk-in guest

13. Useful Expressions (P64) I. For getting information from the guest about a reservation II. For making a suggestion III. For guests IV. Some headings on the check-in forms ( ) (registration form)

14. Words and expressions: 1. in whose name / under what name 2. occupation n. occupy v. 3. check-out time 4. in the name of… / in sbs name 5. vacancy n. vacant room / room available 6. snack n. 7. room-maid 8. family name / last name / Surname 9. given name / first name / forename / prename 10. occupant n.

15. Activities (P65) I. Speaking 1. business traveler 2.mini-suite 3. conference center 4. first-time guest II. Vocabulary 1. slightly lightly 2. assess v. 3. amenities / amenity ( )

16. III. Match the words or phrases with their definitions. 1. upsell v. 2. corporate rate 3. flat charge 1. b 2. h 3. c 4. f 5. g 6. e 7. d 8. a IV. Pronunciation

17. IV. Reading 1. process v. 2. folio n. 3. project v. 4. verify v. Correct order: 4, 10, 5, 12, 11, 3, 7, 1, 9, 6, 8, 2