1. Dictation 13 1. ATM: automatic teller machine 2. cashiers desk 3. credit limit 4. deduct …from… … … 5. expiration date 6. one check or separate check 7. overcharge sb. sb. 8. PIN: personal identification number

2. Chapter II Lesson 2 Room Reservation ( ) (P24)

3. Situational Conversations (P28) Sample Conversation A: Room Reservation by Telephone A1: An FIT Reservation (Fully Independent Traveler) ( ) 1. New Words on P32 represent v. representation n. representative n. a.

4. 2. Please read Conversation A1 to see if you have any problems. 1) a double room 2) a double with bath/ shower / 3. Check your understanding. a. What kinds of double room can the hotel offer? b. Why does Mr. Smith choose the double with shower?

5. A2: A Group Reservation ( ) 1. New Words on P32 1) availability n. room availability 2) equivalence n. 2. Please read Conversation A2 to see if you have any problems. 1) twin-bed room / twin room / twin 2) TWBs 3) by fax

6. 3. Check your understanding. a. How long will the guest need the rooms? b. For what time will they need the meeting room? Sample Conversation B: Room reservation at the Front Office (A Face-to-face Reservation) B1: All the Rooms Are Booked Up

7. 1. New Words on P32 2. Please read Conversation B1 to see if you have any problems. 1) arrival and departure dates 2) …check in the computer… 3) waiting list 4) visiting card: business card (name card) 3. Check your understanding. For which dates will Mr. Williams need the room?

8. Dictation 14 1. airport representative 2. airport shuttle bus 3. arrival and departure dates 4. double with bath/ shower / 5. FIT: Fully Independent Traveler 6. twin-bed room / twin room / twin / TWB 7. waiting list 8. visiting / business card

9. B2: We Have Rooms Available 1. New Words on P33 2. Please read Conversation B2 to see if you have any problems. a front view or a rear view 3. Check your understanding.

10. Sample Conversation C: Revising the Reservation 1. New Words on P33 1) revise v. revision n. 2) cancel v. cancelation n.

11. 2. Please read the Conversation C to see if you have any problems. 1) deluxe double 2) presidential suite 3) Spaniard n. Spanish a. n. Spain n. 3. Check your understanding. For which dates will the guest need the suite?

12. Sample Conversation D: No-shows 1. New Words on P33 2. Please read Conversation D to see if you have any problems. bill sb. sb.

13. 3. Check your understanding. a. Why does the receptionist call the travel service? b. What will the hotel arrange when they are informed about Mr. Hans arrival at the airport?

14. Dictation 15 1. blocked room 2. British / French / Japanese / Spanish / presidential suite / / / / 3. deluxe double 4. FIT / group reservation / 5. non-guaranteed reservation 6. no-show 7. room availability 8. a room with a front / rear view /

15. Useful Expressions (P33) I. Finding out the details II. Telling about the Price III. Accepting a booking IV. Refusing a booking V. Confirming a booking

16. Words and expressions: 1. advance deposit 2. special rate 3. peak season 4. overbook

17. Activities (P34) I. Speaking II. Vocabulary 1. d 2. c 3. f 4. e 5. b 6. a III. Pronunciation

18. IV. Reading e d c b f g a The room chart: shows the room availability in the current time. The reservation form: The reservationist asks the guest to fill out the form in order to get the information of the guest.