1. Calderdale Children & Young Peoples Service
Date
Calderdale Children & Young Peoples Service
Developing a Quality Assurance Framework
July 2010
PwC

2. Quality Assurance Framework Definition
What is a Quality Assurance Framework?
Quality Assurance Framework is a systematic plan that defines what quality is, how it will be measured and how it will be improved.
QA is a continual and dynamic process by which we set standards, monitor our achievements against those standards, use the information in our business planning to improve services, review the standards and start again

3. Quality Assurance Framework Purpose
The purpose of the Quality Assurance Framework is to:
Design quality into our services through the introduction of outcome-focused standards.
Ensure that services are achieving consistently high standards.
Engender an organisational culture committed to learning and continual improvement.

4. Quality Assurance Framework Model

5. Quality Assurance Framework Key Elements
Date
Quality Assurance Framework Key Elements

6. Quality Assurance Framework Key Elements
Date
Quality Assurance Framework Key Elements

7. Quality Assurance Framework How it Will Work
Section heading goes here
Quality Assurance Framework How it Will Work
Set Standards 1
Framework
Monitor Performance 2
Scorecard
Manage Risk 3
Risk Register

8. Quality Assurance Framework Balanced Scorecard
Date
Quality Assurance Framework Balanced Scorecard
Services promote a preventative approach
Services are provided in partnership to produce optimal outcomes
Children and Young People in Calderdale
The service is viable and equipped to deliver an effective service
The service learns from its work and seeks to deliver new approaches

9. Quality Assurance Framework
Services are provided in partnership to produce optimal outcomes
Assessments, plans and reviews take full account of the information and
Professional opinions provided by agencies that know the child
Services planned for children are holistic and use the resources of the wider family network and all partner agencies
Working relationships with agency partners are professional and responsive in including and engaging local agency forums and identifying lead professionals
Communication with agency partners is clear, timely and proportionate to the child’s needs
Active steps are taken to resolve conflicts should they arise between agency partners

10. Quality Assurance Framework Scorecard example

11. Quality Assurance Framework Risk Register
Description
Impact
Probability (1-5)
Impact (1-5)
Rating
Risk Owner
Mitigating Action
Action Owner
Status
Progress

12. Quality Assurance Framework Next Steps
Confirm the vision and strategy
Confirm the BSC’s perspectives/areas
Agree standards for each area
Identify key performance indicators and measures
Establish targets for each indicator
Identify risks that will impact on performance
Implement the scorecard as a dynamic management approach

13. Add closing statement here
Date
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