1. roles and responsibilities

2. What is the difference between a role and responsibility ? 5 minutes work with a partner to come up with the meaning of role and responsibility 5 minutes work with a partner to come up with the meaning of role and responsibility 5 minutes – what is the main role of: 5 minutes – what is the main role of: 1. Teacher 2. Doctor

3. Job Roles The person’s position in the business or their particular job dictates their role in the business The person’s position in the business or their particular job dictates their role in the business For example a teacher’s main role is the education of their students, a doctor’s is the looking after the health of their patients For example a teacher’s main role is the education of their students, a doctor’s is the looking after the health of their patients

4. responsibilities The key responsibilities/tasks that a particular worker has to carry out The key responsibilities/tasks that a particular worker has to carry out Teacher – teaching classes, marking homework, pastoral care, covering for absent colleagues, parents evenings etc Teacher – teaching classes, marking homework, pastoral care, covering for absent colleagues, parents evenings etc Doctor – holding surgery, diagnosing illnesses, treating illnesses, home visits, on-call etc Doctor – holding surgery, diagnosing illnesses, treating illnesses, home visits, on-call etc

5. Exercise For each of the following workers detail their job role and list their responsibilities : 1. Plumber 2. Dentist 3. Builder 4. Nurse 5. Police officer 6. Accountant

6. Types of employees All employees of a business can be grouped into either: All employees of a business can be grouped into either: 1. Manager 2. Supervisor 3. Employee/operative 4. Support staff

7. exercise In pairs – 5minutes In pairs – 5minutes What is a manager ? What is a manager ? What is a manager’s primary role ? What is a manager’s primary role ? What are a manager’s main responsibilities ? What are a manager’s main responsibilities ?

8. managers Main roles: planning, organising, monitoring and evaluating, reporting Main roles: planning, organising, monitoring and evaluating, reporting Responsibilities – take responsibility for an area within the dept/function they work e.g. training in HR Responsibilities – take responsibility for an area within the dept/function they work e.g. training in HR Job security – FT permanent contracts, high pay Job security – FT permanent contracts, high pay Important decisions often made and can be complex Important decisions often made and can be complex

9. directors Elected by shareholders of the business Elected by shareholders of the business Role is mainly strategic Role is mainly strategic Can be a manager and a director i.e. a managing director Can be a manager and a director i.e. a managing director Can be voted out at AGM of a business Can be voted out at AGM of a business

10. supervisor Provide a link between management and staff Provide a link between management and staff Supervisors monitor rather than manage workers & advise managers of any problems Supervisors monitor rather than manage workers & advise managers of any problems Decision making is limited and restricted to day-to-day issues Decision making is limited and restricted to day-to-day issues Often FT, pay higher than operatives, lower than managers Often FT, pay higher than operatives, lower than managers

11. Employees/operatives employees are the junior members of staff employees are the junior members of staff Can be production-line staff, shop assistants, call-centre operators, support staff etc Can be production-line staff, shop assistants, call-centre operators, support staff etc Tend to have less skills, qualifications and experience Tend to have less skills, qualifications and experience Job security is poor – often PT temps, pay is low Job security is poor – often PT temps, pay is low

12. Support staff Provide specialist skills eg IT, secretarial staff Provide specialist skills eg IT, secretarial staff Role – offer advice/assistance in specialist area Role – offer advice/assistance in specialist area Decision making varies but tends to be routine Decision making varies but tends to be routine Job security – varies, can be FT Job security – varies, can be FT Pay – varies, can be very high in some areas such as IT Pay – varies, can be very high in some areas such as IT

13. Next Coursework Task Identify and explain the roles of three people in the same department/function in Tesco. Also describe their work and the different rewards that they receive for their work. Identify and explain the roles of three people in the same department/function in Tesco. Also describe their work and the different rewards that they receive for their work. Department/function - you can choose one of: Human resources, Finance, Marketing and Sales, Administration and IT support, Customer Service, R&D, Operations Department/function - you can choose one of: Human resources, Finance, Marketing and Sales, Administration and IT support, Customer Service, R&D, Operations The job roles do not have to be at different levels The job roles do not have to be at different levels Deadline: Monday 28 January 2009 Deadline: Monday 28 January 2009