1. London Ambulance Service NHS Trust Towards a Paperless Office Use of Integra’s Invoice Approval System & Attachment Manager

2. London Ambulance Service NHS Trust Background to the Trust Trust provides response to all ‘999’ calls within Greater London (659 sq miles). Turnover of £217m Transaction Volumes –Invoices 33,811 invoices associated with POs 20,199 non-PO invoices –10,040 remittances –>220 journals per month –716 active cost centres –959 active expense heads –151 budget holders –Operate from 70 sites

3. London Ambulance Service NHS Trust Use of Integra

4. London Ambulance Service NHS Trust Why Implement IAS & Attachment Manager? “The Problem” PSPP poor (74%). Stake Holder Review – Strategic Suppliers. Increase in numbers of invoices. Pressure to reduce back office costs. Problematic internal mail system & lack of invoice tracking.

5. London Ambulance Service NHS Trust Demo

6. London Ambulance Service NHS Trust Approach Discussions with iBS. Discussions with IM&T. External approval. Scanner testing Software testing. Went live on with scanning on 1 May 2005. Procedure & training notes Management Accountants trained non finance staff. Went live on with IAS on 6 November 2005.

7. London Ambulance Service NHS Trust Authorising via Email

8. London Ambulance Service NHS Trust Approve/Reject Invoice Screen

9. London Ambulance Service NHS Trust Reminder E-Mail

10. London Ambulance Service NHS Trust Invoice Approval System Status Report

11. London Ambulance Service NHS Trust Lessons Cultural –“Finance not our problem” Poor wording of e-mails Get the intervals between e-mails right. Poor spread of training Escalation not a deterrent Along side other actions Did make savings in time and cost.

12. London Ambulance Service NHS Trust Demo

13. London Ambulance Service NHS Trust Journals Why Journals? –Poor filing of documentation. –Storage space. Approach –Testing –Procedure & training notes –Finance staff trained Lessons

14. London Ambulance Service NHS Trust Next Steps Cost centre files Purchase Orders Sales Ledger

15. London Ambulance Service NHS Trust Software Improvements Link to Crystal Reports Full user editing of workflow wording Budget Uploads