1. www.hqip.org.uk Workshop Introduction Liz Smith Quality Improvement Facilitator Taking Action to Improve Quality Birmingham 25 th March 2014

2. Housekeeping Venue information Workbooks will be given out at the end of the day Slides will be e-mailed and will be available on the HQIP website Please complete the evaluation forms

3. Who are HQIP? HQIP is a not-for profit, professional/patient partnership, aiming to change and improve health and social care services through application and promotion of proven and effective quality improvement methods HQIP was established in 2008 and is governed by a consortium of the Academy of Medical Royal Colleges, the Royal College of Nursing and National Voices

4. Workshop welcome Taking action to improve quality: skills and tools to train and support colleagues Aims – To give delegates the tools to improve the quality of care through clinical audit. – To provide delegates with training materials to help them enhance the impact of clinical audit in their organisation.

5. Agenda Setting objectives Clearing the barriers Comfort break / coffee refill Clearing the barriers cont. 12:30Lunch Introduction to the afternoon Patient and public engagement in quality improvement Comfort break / coffee and tea Quality improvement methods Roundup of the day, next steps, distribution of work books and evaluation Workshop closes.