1. National Diabetes Audit (NDA) PARTNERSHIP WORKING WITH PATIENTS AND SERVICE USERS Diabetes UK is a partner in the delivery of the (NDA), with responsibility for governance and engagement People with diabetes involved in the planning and implementation of the NDA via 5 project steering groups and a strategic board NDA information for patients is produced in collaboration with the NDA patient representatives and people with diabetes who are not involved in the NDA (to get a completely ‘lay’ perspective)

2. National Diabetes Audit (NDA) Some outcomes from partnership working with patients and service users A review of the terms of reference for the governance groups, following some insightful questioning of their role and the role of the group Changes in language used and, in some cases, the focus of audit reports Re-wording of the patient experience questionnaire Patient information leaflets for each of the audit streams that are accessible in language and format Improved communications to people with diabetes, following advice on formats and channels of communication

3. National Diabetes Audit (NDA) NDA support for partnership working with patients and service users Formal recruitment process – application, interview and induction Ongoing support by email and phone Biannual workshops for all patient representatives to share experiences and information, network and receive relevant training