1. Gauging the Impact of the Health Library on Patient Care John Reynolds Cheltenham General Hospital Library

2. Opinion Polling -Measuring Impact -Clear Objectives -Is your Library impactful? -Where to begin?

3. Questions, Questions -Types of question -Formulation -Quantity v Quality -Restrictions -Negatives -What do you really want to know -Impact Toolkit

4. Research Ethics -Preliminary Approach -Guidance -Written Methodology -Persistence and Patience -Taking Advice -Data Protection -Tweak, Tweak and Tweak again

5. Running the Survey -Email Delivery -Survey Monkey -Practical Issues -Data Protection -Prize Draw -Reminders

6. Analysis -Buy the software! -Collation -Tabulation -Statistics -Qualitative Ranges -Comments

7. After the event -Report Writing -Publication -Action Plans

8. Conclusions -Ask for help -Be persistent -Subscribe to the software -Send reminders -Make sure people know about results -Follow up on actions

9. Gauging the impact of the hospital Library on patient care John Reynolds Gloucestershire Hospitals NHS Foundation Trust John.Reynolds@glos.nhs.uk