1. Changing to a Centralised Tutorial System: A Success Story

2. Which is your tutorial system? ‘Traditional’‘Centralised’‘Hybrid’ Teaching staff deliver tutorials and support Specialised and dedicated team of non teaching staff (e.g. ‘Super Tutors’) deliver tutorials and support A mixture of the ‘traditional’ and ‘centralised’ models

3. Why change? What was changed? What were the reasons for impact? What was the impact? Funding changes Improvements Line managed directly by student support managers Student ‘caseloads’ Specialised team of ‘Tutorial Mentors ’ Internal progression ↑ by 19.4% (12-13) Since 10-11 (start of new model):  Retention ↑  Success ↑  Attendance steady Since 10-11 (start of new model):  Retention ↑  Success ↑  Attendance steady OFSTED ‘Good’ (April 2013) Improved tracking & monitoring Improved communica tions Consistency What were the challenges ?

4. Ensuring links with academic progress Clarity of roles “Not my job any more” Clarity of roles “Not my job any more” Cultural change Resistance Cultural change Resistance Clear management vision