1. Our vision Creating opportunities for a world class student life Our mission Improve your educational and wider university experience Advise and listen through clear channels of communication Campaign on issues that are important to you Help you to develop your hobbies and interests Provide the space you need to carry out your activities Create a great social life and make university more fun Help to grow tomorrow’s leaders Our values Student focus Diversity Quality services Making a difference Collaboration Accountability Pragmatism Fun Welcome to UBU July 20th 2011

2. Introduction Who are you? What do you want out of this session? What keeps you awake at night?

3. Introduction Who we are Where we were 18 months ago How the journey has been for us individually What kept us awake at night Scott Farmer- Head of Membership Services ( Is she sinking?) Linda Keeble- Head of Finance ( I think I’ve managed to keep her afloat) Sam Budd- Chief Executive ( Land Ahoy!)

4. performance framework VISIONVALUES STRATEGIC DIRECTION members uni services finance UBU Survey Member Engagement NSS Critical Friends The UBU 2010 Plan what are we doing everyday? objective s how do we know we’re going in the right direction? KPIs how do we know we’re doing the right thing everyday? PIs MEETING MEMBERS’ EXPECTATIONS

5. Performance Framework Strategic Business Plan Personal Assessment Review Journey

6. Understanding our members Reshape our services through a programme of continuous improvement Financial sustainability Add tangible value to the Bristol University experience Bristol University Students Raising our profile with members and stakeholders Reaching out to the membership Measuring the impact of what we do Raising our profile with members and stakeholders Reaching out to the membership Measuring the impact of what we do

7. Understanding who our members are and what they need In 2010 we set out to: Survey our membership and set the direction for a 21 st Century Bristol Students’ Union Ensure we both represent the needs of and provide services that are relevant to our diverse student membership Establish a charter outlining what we promise to do for our members in response to their need

8. Ensure that UBU adds value to the Bristol University experience Develop a strategic relationship with the University, working in partnership to improve the experience of our students Identify opportunities for providing services or enhancements to the University core offer in order to benefit the students Provide high quality services that provide ‘life changing’ experiences for students

9. Reshape our services with member need as the focus Establish a demand led culture through process review within a quality framework based on continuous improvement Take a leading role in the refurbishment of the building Maximise benefits to our members through commissioning and partnership working

10. Financial Sustainability Provide Trustees and Managers with accurate, timely and relevant financial information Introduce a robust performance and business planning framework Develop income generation and fundraising strategy Develop strategic relationship with University Campaigns and Alumni department

11. Summary of the UBU journey 2010 We will learn more about who our members are and what they need and want. We will develop new ways of working so that we create an organisation that helps our members, the students of Bristol University, to help themselves to a world class student experience.

12. Performance Framework THE GOLDEN THREAD Strategic Business Plan 2011-12 Personal Assessment Review Plan 2011-2015

14. Business Planning Bottom up and inclusive development 2010-2011 Operational Business Plan successfully implemented 2011-2012 Operational Business Plan first draft with revised monitoring programme

15. Personal Assessment Review PARs Ensuring individual accountability All staff Annual review in summer Mid year review January/February

17. Q&A Contact details Samantha.budd@bristol.ac.uk Linda.keeble@bristol.ac.uk Scott.farmer@bristol.ac.uk www.ubu.org.uk