1. CAF for Adults EOI Event Phase 2 demonstrators London 30 July 2009 CAF Support Team

2. Introduction  Purpose of the event: To inform local authorities and partners on the focus and selection process for Phase 2 CAF demonstrator sites

3. CAF so far  Consultation  SCPEA  Phase 1 sites  Links to other policy developments

4. Phase 2: Expectations Funding available £11m (capital) 4 – 5 additional sites Ready to begin in January 2010 Support from DH, PPF and CFH Information governance statement of Compliance N3 connections Use of NHS number as unique identifier

5. Core Deliverables Personalisation Users & carers Equality Share by using NHS Care Records Service infrastructure CAF Electronic communications – assessment /care plan / messaging to named professionals

6. The New Customer Journey Initial contact assessment - advice and signposting Meet immediate needs and enable Assessmen t Initial personal budget calculated Support planning Authorisation & validation Universal services and early intervention Go live / Implemen- tation Monitor & review The customer journey is not a straight line – the aim is to manage your needs to slow your journey through the process down or to free you from it altogether. Self-directed Support Early Intervention

7. The New Customer Journey Initial Contact Assessment - advice and signposting Meet immediate needs and enable Assessmen t Initial personal budget calculated Support planning Authorisatio n & validation Universal services and early intervention Go live / Implement ation Monitor & review Self-directed Support Early Intervention Identify needs & Outcomes Check if outcomes are achieved Plan how to achieve Outcomes Agree & record Outcomes Integrated Care & Support Plan Health & Social Care Passport Virtual Gateway / Web Portal / Citizen Portal The CAF Demonstrator Site Programme – emerging / potential integrated CAF & personalisation solutions/technologies. Shop 4 Support Carebay Plan My care etc.

8. Areas of interest (1) Offender health Young people in transition to adults Delayed discharge / continuing care Out of hours Palliative and end of life care

9. Areas of interest (2) Information governance / business process Common languages Workforce training/skills/roles etc Targeted equalities work Links to other, related pilots Trial LA Registration Authorities Information governance model with 3 rd Sector

10. Timetable & Process 12 October 2009: Expression of interest w/c 19 October 2009: Decisions on shortlist Through November 2009: Shortlisted sites develop plans for submission 26 November December 2009: Announcement of successful sites January 2010: Sites ready to start work

11. Further questions ?

12. More information: Department of Health web-site www.dh.gov.uk/caf Email applications / & questions to: cafdemos@dh.gsi.gov.uk by 12 October 2009