1. Asking Questions Anna Allford, Project Manager, AvMA

2. Effective Questions Ask open questions. Open questions encourage the speaker. They elicit a more detailed response than closed questions. "What" and "Why" are usually helpful starts to open questions. ”How”, "Where”, "When”, and Who” are the other essential open questions. Ask open questions. Open questions encourage the speaker. They elicit a more detailed response than closed questions. "What" and "Why" are usually helpful starts to open questions. ”How”, "Where”, "When”, and Who” are the other essential open questions.

3. Benefits of Open Questions Asking Open-Ended Questions allows for a wide-range of responses and provides an opportunity for the person answering to: Tell you what he or she considers to be important. Have maximum latitude to speak freely. Share more than just facts. Asking Open-Ended Questions allows for a wide-range of responses and provides an opportunity for the person answering to: Tell you what he or she considers to be important. Have maximum latitude to speak freely. Share more than just facts.

4. Benefits of Closed Questions Closed questions invite very short answers and fail to open up the conversation. However, they are useful for obtaining specific information and for bringing conversations to a close. Closed questions invite very short answers and fail to open up the conversation. However, they are useful for obtaining specific information and for bringing conversations to a close.

5. EXAMPLE CLOSED QUESTION How many children do you have? CLOSED QUESTION How many children do you have? OPEN QUESTION Tell me about your family.

6. Using Open Ended Questions Each of you has a card with an object/animal on it. Turn to a neighbour and try to find out using 10 open ended questions what they have on their card. Take it in in turns to ask questions At the end of the 10 questions – guess what it is. Each of you has a card with an object/animal on it. Turn to a neighbour and try to find out using 10 open ended questions what they have on their card. Take it in in turns to ask questions At the end of the 10 questions – guess what it is.

7. Probing some more Probing for clarity What do you mean____________ Could you be more specific about Could you tell me a little more about What are your reasons for saying that? Probing for clarity What do you mean____________ Could you be more specific about Could you tell me a little more about What are your reasons for saying that? Probing for additional information What else did you do What other reason did you have What other information do I need to know?

8. Summary Summary Open questions allow for broad dialogue and free discussion. They are designed to draw out the maximum in response. Probing allows you to clarify or complete your information The key to success is Active Listening Open questions allow for broad dialogue and free discussion. They are designed to draw out the maximum in response. Probing allows you to clarify or complete your information The key to success is Active Listening