1. A new approach to offering MS Support – how and when it will come to you

2. Roll out - stages Opportunity to find out more about the new approach. Also time to undertake a committee self assessment and discuss recruitment plans Advertising, interviewing and setting induction activities for new support volunteers 4 days training and eLearning module for all support volunteers (see next slide for more details) Regular local forums

3. MS Support Volunteer Training Day 1 – introduction to providing support Principles Choice and control Team work Day 2 – offering emotion al support Boundaries Skills in providing listening support eLearning – quality information giving - principles and boundaries of quality information Day 3 – information matters Blending local and national information Short breaks planning Day 4 – money matters Employment Benefits Grants Partnerships Self assessment

4. Roll out - the UK picture Staff engagement Volunteer engagement Recruitment and induction TrainingOngoing support Phase 1 group Staff engagement Volunteer engagement Recruitment and induction TrainingOngoing support Staff engagement Volunteer engagement Recruitment and induction TrainingOngoing support Phase 2 group Phase 3 group 2011 -Q3+4 2012 - Q1+2 20132014 2012 - Q3+4 Please note: some areas or regions will be delivering training over a longer period of time. Please speak to your local member of staff to find out when support volunteer training sessions for your branch will be taking place.

5. Roll out - phases Phase 1 group Northern Ireland Wales Scotland Kent North West, Cheshire & Merseyside East Anglia, Norfolk, Suffolk & Cambs.

6. Roll out - phases Phase 2 group North of England Hertfordshire, Essex & Bedfordshire North London South London Thames Valley, Oxfordshire, Berkshire & Buckinghamshire Surrey & Sussex

7. Roll out - phases Phase 3 group Yorkshire & the Humber Lancashire, Manchester & South Cumbria East Midlands Hampshire and Islands