1. Helping business communicate www.masoninfotech.co.uk For further help please call us on 0333 240 0484 or email ask@masoninfotech.co.uk How to implement a Hosted IP Telephony solution in 3 simple steps We’ve produced this guide to help you build a simple Hosted VoiP solution for around 5 to 50 users, based in one location. For more complex solutions, there maybe other design factors to accommodate.

2. Helping business communicate www.masoninfotech.co.uk transfer hold conference etc. … A STANDARD USER is provided with the majority of features that you would find on a traditional telephone system: Choose the no. & type of users you need to provide the service to 1. It’s suitable for the vast majority of desk based office staff who use the phone. STANDARD USER

3. Helping business communicate www.masoninfotech.co.uk voice messaging priority alerts distinctive ringing STANDARD USER PREMIUM USER A PREMIUM USER is best defined as someone who spends a considerable part of the working day on the phone, possibly working within a group. More advanced features are available for these users including: Choose the no. & type of users you need to provide the service to 1.

4. Helping business communicate www.masoninfotech.co.uk STANDARD USER PREMIUM USER MOBILE PREMIUM USER A MOBILE PREMIUM USER delivers all the premium user benefits to a user’s smartphone or tablet, as well as a desk phone. This offers the user more accessibility to customers and partners, facilitating mobile and teleworking. Choose the no. & type of users you need to provide the service to 1.

5. Helping business communicate www.masoninfotech.co.uk STANDARD USER PREMIUM USER MOBILE PREMIUM USER ADDITIONAL FEATURES Some users may require these additional features: Choose the no. & type of users you need to provide the service to 1. CRM CONNECT Allows the user to dial from most common CRM systems such as Salesforce & Sage.

6. Helping business communicate www.masoninfotech.co.uk Allows the user to click on a telephone number within a browser window to dial. STANDARD USER PREMIUM USER MOBILE PREMIUM USER ADDITIONAL FEATURES Some users may require these additional features: Choose the no. & type of users you need to provide the service to 1. BUSINESS TOOLBAR CRM CONNECT Allows the user to dial from most common CRM systems such as Salesforce & Sage.

7. Helping business communicate www.masoninfotech.co.uk or hands free Which does what it says on the tin! on hook dialling Easier to make calls and only pick up the receiver when the person you have called answers All handsets offer the same facilities from the hosted VoIP solution. The way these facilities are presented will vary though depending on the handset chosen. The key differences will be whether or not you have: Helping business communicate www.masoninfotech.co.uk Select the handsets you will need for your users 2.

8. Helping business communicate www.masoninfotech.co.uk Headset choices together with the type and size of display are other common options. Other features will include hot keys or memory buttons where features or commonly dialled No.s can be stored. Helping business communicate www.masoninfotech.co.uk Select the handsets you will need for your users 2.

9. Helping business communicate www.masoninfotech.co.uk An important difference with a Hosted VoIP solution is that all of the handsets are IP based so you’ll need to be able to accommodate them on your company network in the same way you would a desktop computer or printer. Helping business communicate www.masoninfotech.co.uk Select the handsets you will need for your users 2. This is something we can advise on and help you reduce the clutter and “cable chaos” in the comms cabinet! If you need help, we have a range of handsets you can try in our showroom or to view on line.

10. Helping business communicate www.masoninfotech.co.uk Internet access is a key factor in the implementation of your hosted solution. Determine the type of internet access you’ll need to support your users 3. BANDWIDTH The first consideration is to make sure that you have the correct bandwidth to accommodate the number of simultaneous calls you anticipate making.

11. Helping business communicate www.masoninfotech.co.uk Finally, it’s worthwhile checking that the quality of the internet service you intend to use will support your use of IP telephony. BANDWIDTH INTERNET QUALITY Determine the type of internet access you’ll need to support your users 3.

12. Helping business communicate www.masoninfotech.co.uk If a Voice Over IP solution is implemented in the correct manner it will provide a consistent, business class service for many years. We are Mason Infotech helping business to communicate Hosted IP Telephony can provide flexible, economic and very cost effective Unified Communications for your business. We hope you found this useful.