2. Core Personnel  Managing Director IVOPS Mr Neil Wiggins, over 25 years experience in all areas of Terminal business and Planning  Senior Director Mr Peter Hope, over 25 years experience in all areas of Terminal Operations and Training Management  3 Senior Staff with more than 45 years experience in Vessel and Yard Planning, Strategies and Terminal Operations as well as Process Improvement Lean/Six Sigma  Additional expert staff / teams with extensive experience subject to customer needs and project requirement

3. Goal and Mission Statement Our goal is to provide you with our combined experience in various fields of Terminal Operations; to analyse and evaluate the existing situation together with you and your employees to then specifically develop customised improvement methods and training programs in the identified areas of concern. Our mission is to ensure sustainable, stable and smooth Operations on high productivity and quality levels, motivated, qualified and competent local staff who are experts in their field and an open mindset of continuous improvement for long term success and stability at minimum cost.

4. Terminal Operations Services  Analysis and improvement of current Terminal Operations and related functions including information flow and communications  Audits of Terminal Operations and related functions  Training and support of existing staff / management in Operations and Planning based on gap analysis  Process Mapping and Analysis, Lean / Six Sigma Process Improvement Methods  Running of Terminal Operations on behalf of the client

5. Training Services Based on a gap analysis in required areas, specific development and delivery of customised training programs:  Training and hands-on mentoring of managerial and supervisory staff in Operations / Planning  Comprehensive training programs and schedules for equipment operators and other functional operational staff as well as planning staff  Safety training and education, safety awareness  Comprehensive training of process improvement methodologies

6. Deliveries  Productivity increase  Cost savings short / long term  Safety gain  Lean transparent processes, no waste  Streamlined communication and information flow  Competent trained employees  Training Programs and Schedules for Operations  Customer Satisfaction

7. Competencies The Terminal Operations Division Team offers a combined experience of over 90 years in  Terminal planning and development  Operations development  Operations staff training on all levels in both static and dynamic operations environments  Safety education  Vessel and Yard planning, both static and dynamic  Yard strategy and development  Process analysis and improvement (Lean / Six Sigma Methodology)  Terminal systems