1. Aleck Bruce – Water Quality Scientist Water Quality Training

2. Disinfection Code of Practice Emphasising good hygiene Pipe storage Levels of chlorination for pipes Issuing boil water notices Temporary pipe work Quality checks 640 People to train 200 remaining.

3. Customer Training Treatment works overview Consumer enquiries Taste and odour Discoloured water Illness WQ concern.

4. Distribution Training Taking samples Investigations Giving the correct advice Filling in paper work Taste and Odour practical 218 needed training 70 remaining.

5. Blue Diamond Diamond signs of treated water locations Water is a food product Similar approach to confined space Colour coding Reservoir Covers Practical session Culture change 475 to train in the north.

6. Test Methods Manual New equipment at WTW Standard frequency Standard Locations Site based training Very practical 104 to train in the north.

7. Future Production Training Has been historic training Site specific Modular based Working group involved.

8. Competent? Not just rely on training TL to question delegates Competency Files Operator ownership.

9. Behind the Scenes 13,000 training days a year £500 K Budget – Mandatory Training matrix Automated call up E-learn options.

10. Thank You