1. 1 Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Paste co- brand logo here Based on your personal experience of the NHS, which two or three of the following do NHS hospitals most need to improve? Where the NHS needs to improve Base: All (1,010), 13 TH – 16 TH April 2013

2. 2 Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Paste co- brand logo here As you may know, a report was recently published into the problems at Mid Staffordshire hospital trust. The report said that because of poor quality patient care in the hospital, there were between 400 and 1,200 more deaths than expected between 2005 and 2009. Before today, how much had you heard about the problems at Mid Staffordshire? Awareness of Mid Staffs A great deal A fair amount Not very much Nothing at all Don’t know *% Base: All (1,010), 13 TH – 16 TH April 2013

3. 3 Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Paste co- brand logo here The report described ‘a tolerance of poor standards’ at Mid Staffordshire. To what extent, if at all, do you think other hospitals in the NHS have these problems? Perceptions of the NHS tolerating poor standards All hospitals in the NHS have problems like this Most hospitals in the NHS have problems like this Some hospitals in the NHS have problems like this Very few hospitals in the NHS have problems like this No other hospitals in the NHS have problems like this Don’t know Base: All (1,010), 13 TH – 16 TH April 2013