1. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G Facilitated by Graham Wilson Inspirational storyteller and leadership coach Successfactory™ Inspiring people to make a difference

2. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G Our guide today…

3. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G Our guide…  Why is trust so important for success today?  How have the rules of success been rewritten?  How do you increase sales and reduce costs?  What are 4 tried, tested and proven trust building tools that will increase sales?  What 2 things that can destroy trust – instantly?

4. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G Successfactory™ www.thesuccessfactory.co.uk Worldclass learning solutions…  Developing and Executing Strategy  High Performance Leadership  Implementing Change  Building High Performance Teams  Leading Programmes and Projects  Sales Transformation  Delivering Innovation  Pragmatic Skills Development

5. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G

6. What’s happened?

7. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G

10. Successfactory™ www.thesuccessfactory.co.uk Worldclass learning solutions…  Developing and Executing Strategy  High Performance Leadership  Implementing Change  Building High Performance Teams  Leading Programmes and Projects  Sales Transformation  Delivering Innovation  Pragmatic Skills Development

11. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G 4 Tools to build trust… 1.Dependability 2.Integrity 3.Credibility 4.Empathy

12. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G How to destroy trust… 1.Self interest 2.Inconsistency

13. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G Increasing sales and reducing costs… Trustworthiness = D + I + C + E SI + IC StopStartContinue Dependability Integrity Credibility Empathy Self Interest Inconsistency

14. P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G Workshop Focus  Why is trust so important for success today?  How have the rules of success been rewritten?  How do you increase sales and reduce costs?  What are 4 tried, tested and proven trust building tools that will increase sales?  What 2 things that can destroy trust – instantly?