1. The Leadership Qualities Framework: what it is, what it does and how it can help providers
The Great British Care Show
Yorks and Humber, 13th March 2013
Kim Sales
The National Skills Academy for Social Care

2. What this presentation covers
Introduction to the Skills Academy
Leadership – what we think it is, why we think it matters
The Leadership Qualities Framework: an introduction
what it is
how it works
how it can help providers and commissioners
putting it into practice
Promoting the Framework and links to other initiatives

3. The Skills Academy: leading on leadership in social care
Backed by DH and BIS
Covering adult social care but also working with health and children’s services
Specific remit to improve leadership and
commissioning, and to support Registered
Managers
Employer-led: reaching providers, trainers,
local authorities and other commissioners
Membership body
leadership programmes for all levels endorsement for high quality trainers
Leadership Qualities Framework, to be followed by Leadership Strategy and Leadership Development Forum

4. Some of our Members
Cheshire Homecare Services Ltd

5. Leadership: what we think it is, why we think it matters
Not just about authority at the top of organisations
It’s a practical understanding – and awareness – about how you do what you do, and the impact on others
So it’s about behaviours, and taking responsibility for them
And it’s everyone’s business – people working at all levels in social care
“People do not experience our values, they experience our behaviours.”
Bill Mumford, CEO, MacIntyre

6. “Who Cares?”: key leadership behaviours
Communication
Adaptability
Focus on continuous improvement
Team working
Self-awareness
Ability to build relationships
Coaching and development

7. Why leadership matters: it’s the basis for delivering excellent care in the midst of change
Policy context: “The sector needs high-quality leadership at all levels...[it] is essential to the delivery of all the proposals in this White Paper.” Caring for our future: reforming care and support, July 2012
Practice base: “Who Cares?” pan-sector survey:
94% of respondents linked quality of leadership with quality of service; 93% wanted more investment in leadership development
Anecdotal evidence: The biggest variable in staff feeling empowered and engaged is the quality of leadership
External environment: Unprecedented mix of circumstances: demand, supply, structural change, cultural stasis

8. The Leadership Qualities Framework: what it is
Guide to what good leadership looks like
Describes what good leadership looks like
in different settings and situations
Defines good leadership for people at
different levels:
Front-line Staff
Front-line Leaders
Operational Leaders
Strategic Leaders
Basis in values and behaviours that follow on from them
Grounded in everyday practice and written in plain English, so accessible to everyone
Applicable in integrated services

9. The Leadership Qualities Framework: how it works
Based on structure of NHS Leadership Framework
Groups behaviours into seven areas, called Dimensions
Five Dimensions relate to areas in which all social care professionals need to demonstrate leadership
Two apply specifically to senior staff
Each Dimension has four elements
The LQF takes each element and gives a short description of what quality leadership looks like at different levels

10. The Leadership Qualities Framework: how it can help providers and commissioners
Essential tool for small, medium and large employers to measure and strengthen leadership capacity
Also for micro-providers, user-led organisations, service users who commission services and personal employers
For commissioners and regulators to use as a guide/quality indicator
Recruitment and selection aid
At-a-glance guide
Benchmarking/performance tool
Supervision, appraisal, CPD

11. The Leadership Qualities Framework: putting it into practice
Free online individual/organisational self- assessments based on LQF
360° feedback and 1:1 organisational assessments, mapped to CQC essential standards
Leadership development programmes mapped to LQF for all levels and to support career development/succession planning
Links with CQC/regulation and inspection reaching providers, trainers,
Links with local authorities and other commissioners, and other sectors (integration agenda)
Part of support programme for Registered Managers

12. Promoting the Framework and links to other initiatives
Ministerial launch and endorsement – Norman Lamb and Jeremy Hunt Direct promotion via Skills Academy and supporters Work with employers – building LQF into benchmarking, assessment, performance management and appraisal: case studies Promotion via leadership programmes, GB Care Shows and other events in 2013 Part of support for Registered Managers Link to Leadership Strategy and Leadership Development Forum Potential strategic partnership with CQC

13. The National Skills Academy for Social Care www. nsasocialcare. co
The National Skills Academy for Social Care