1. Quality Visits, Policies & Procedures 20 th & 21 st August 2014 Jude Conlon – Head of Operations & Quality 1

2. Day 2 – 21 st August 2014 Quality Visits Policies & Procedures 9:30am – 12:30pm 2

3.  Welcome & Introductions  Housekeeping  Structure of the day  Recap & feedback from yesterday 3 YourLife – Mechanics of FLEX, Delivery & Quality Workshops.

4. Re-cap – The Mechanics of FLEX  What are the 3 YourLife Excellence Awards?  What are the requirements for registration?  What are the golden rules of quality?  What actions come with each stage of: Plan; Do; Check; Review ?

5. 5 Aims & Objectives Aim: To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder.

6. Aims & Objectives cont… 6 Objectives  To understand the requirements of FLEX licence and preparing for your Quality Advisor Visits  Learner / Student Support  Resources and Environment  Quality Management System  Administrative Arrangements  Assessment and Verification Objectives  To understand the requirements of FLEX licence and preparing for your Quality Advisor Visits  Learner / Student Support  Resources and Environment  Quality Management System  Administrative Arrangements  Assessment and Verification

7. Quality, Training & Support Visits  1 FLEX development session (building bespoke awards)  2 training sessions for FLEX facilitators (mechanics of FLEX & quality)  2 Quality visits per year (4 and 10 months)  2 Support Visits (review /evaluation / future development) 7

8. Using your Portal

9. Web Portal  User friendly, bespoke and secure  Accessible 24/7  Central hub for everything you need  Two way communication via private messaging  http://www.building-capacity.com http://www.building-capacity.com  Username = Your Life  Password = YLflex2014

10. www.building-capacity.com

12. Username = Your Life Password = YLflex2014 Your Life YLflex2014

13. 13 Scroll down for message area & area to upload files.

14. On your Portal Page: Scroll down to the bottom of page. This is where you can upload files or send messages to B-Cap On your Portal Page: Scroll down to the bottom of page. This is where you can upload files or send messages to B-Cap

15. The Quality Assurance Pack  FLEX Registration Forms  FLEX Delivery Process Maps  Feedback & Review Examples  Course Evaluation / Feedback Form  FLEX Licence Quality Advisor Reports  Quality Indicators and Performance Criteria  FLEX Policies & Procedures 15

16. Group Activity – Policies & Procedures 16

17. Quality Visits - The 5 Step Process FLEX Licence Quality Advisor Reports 1) Learner / Student Support 2) Resources and Environment 3) Quality Management System 4) Administrative Arrangements 5) Assessment and Verification 17

18. Group Activity – Review Quality Indicators 18 Handout required for activity: Quality Advisor Visit Report Flip-chart & pens

19. FLEX Licence Quality Advisor Reports 1) Learner / Student Support  The organisation offers fair access to learning and assessment opportunities and is responsive to the needs of their learners / students 19

20. Resources and Environment 2) Resources and Environment  Organisations ensure that education or training programmes are delivered in a safe and healthy environment and that physical and staff resources are sufficient and of high quality 20 FLEX Licence Quality Advisor Reports

21. 3) Quality Management System  Organisations ensure that all education or training programmes are delivered within the scope of a proven quality management system 21 FLEX Licence Quality Advisor Reports

22. Administrative Arrangements 4) Administrative Arrangements  Administrative arrangements are clearly defined for programmes within the scope of the Edexcel Assured service 22 FLEX Licence Quality Advisor Reports

23. Assessment and Verification 5) Assessment and Verification  Organisations will ensure that all assessment and verification activities lead to valid and reliable decisions. 23 FLEX Licence Quality Advisor Reports

24. Always Remember The Golden Rules of Quality… Induction Plans Delivery Methods Assessment Protocols Approved Accreditation 24

25. …Plan, Do, Check, Review 25 Summative feedback Completion & sign off B-Cap - IQA Summary of achievement Submits certificate claim Learning journey & delivery commences Formative feedback and review Submit registration forms to B-Cap Arrange induction / learning materials PlanDo CheckReview

26. Launching FLEX – its over to you  Agree internal communication strategy  Agree communication strategy with B-Cap  Agree & finalise YourLife brochure  Agree strategy for roll out  Agree next steps

27. 27 Aims & Objectives Aim: To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder.

28. Aims & Objectives cont… 28 Objectives  To understand the requirements of FLEX licence and preparing for your Quality Advisor Visits  Learner / Student Support  Resources and Environment  Quality Management System  Administrative Arrangements  Assessment and Verification Objectives  To understand the requirements of FLEX licence and preparing for your Quality Advisor Visits  Learner / Student Support  Resources and Environment  Quality Management System  Administrative Arrangements  Assessment and Verification

29. Questions & Evaluation 29

30. Contact Details 30 Jude Conlon Head of Operations & Quality Building Capacity Limited Segedunum Business Centre, Station Road, Wallsend, Tyne & Wear, NE28 6HQ Email: Jconlon@building-capacity.comJconlon@building-capacity.com Tel: 0191 262 8029 Mobile: 07791867347 www.building-capacity.com