1. Welcome

2. Today’s Schedule 2.00Arrival and Registration and Drinks 2.10BAOH Procedures and ILPs 2.20Welcome from hosts and administration 2.25 Session One – What Makes a Good Employee? (Discussion around planning for day one and on attitudes/behaviour/conduct) 2.30 Break – out to discussions groups 2.50 Group Debrief from above 3.05 Set-up Session One – What Else Do You Need to Know to do the job? (Discussion on what concerns one may face starting work and followed by a short learning session some key subject for employers on absenteeism, policies, training, H&S) 3.35 Set-up Session One – Team and Group Structures (Allay concerns by visiting the likely teams in the job scenario (i.e. work colleagues, supervisors, etc and also who else would be able to help, mentor, BAOH, other bodies, friends / family) 4.10 Break 4.30 Debrief from Session One and Key Learnings Set-up Session 2 Motivational / Self-awareness yet to be designed. Why am I going to get a job in 2011? 5.10 Wrap-up and thank you 5.15 View ILPs and food 5.30-5.45 Close and depart

3. About Us National Australia Group is a global financial services organisation of nearly 40,000 with offices in Australia, New Zealand, the US, Asian and the UK. In the UK, the Clydesdale and Yorkshire Bank brands were acquired by National Australia Group in 1987 and 1990, employing around 9,000 people. They have a network of 340 retail branches and 72 Financial Solution Centres Established in 1838, Clydesdale Bank is one of three Scottish Commercial Banks which can issues their own bank notes Yorkshire Bank, which is primarily in the North of England and the Midlands was founded in 1859. Here in the Bristol office we have c30 people focussing on wealthy private individuals and medium size businesses

4. Community The

5. House Rules CONGRATULATIONS……… After a recent interview, you have been offered a job at NewJob Ltd The role will be as a Stock Handler You will be based in Bristol City Centre You will start at 9am on Monday 20 December 2010.

6. What Makes A Good Employee?

7. Session 1 CONGRATULATIONS……… After a recent interview, you have been offered a job at NewJob Ltd The role will be as a Stock Handler You will be based in Bristol City Centre You will start at 9am on Monday 20 December 2010.

8. Day 1 – Making a Good Impression Discuss in your groups: 1.What would you do to prepare for Day 1? 2.How do you think a ‘good’ employee would act/behave?

9. Suggested Answers 1.What would you do to prepare for Day 1? Find out location of premises Check travelling arrangements Point of Contact Correct attire Punctuality

10. Suggested Answers 2.How do you think a ‘good’ employee would act/behave? Appropriate dress Be Polite Be on time Do not swear! Be open to feedback Enthusiasm Ask questions Always listen Take notes Ask for work Only take allocated break times

11. What Do You Need to Know? Discuss in your groups: 1.What would you do to prepare for Day 1?

12. Day 1 – Making a Good Impression Discuss in your groups: 1.What would you do to prepare for Day 1? 2.How do you think a ‘good’ employee would act/behave?

13. Day 1 – Making a Good Impression Discuss in your groups: 1.What would you do to prepare for Day 1? 2.How do you think a ‘good’ employee would act/behave?

14. Where Can I Go for Help? Discuss in your groups: 1.What would you do to prepare for Day 1? 2.How do you think a ‘good’ employee would act/behave? Who do I ask for help and support? What do you do to find the answer? Team structures

15. My Team / My Network Me SupervisorColleaguesFriendsDepartmentsHead Office

17. YOU & 2011

19. THANK YOU FOR ATTENDING