1. How to make a compliment, comment or complaint North Lincolnshire Council Adult Education Service Question: “If I want to make a compliment, comment or complaint how do I do this?”

2. Answer: Around the centre and on the reception desk there are feedback forms. Please complete the form, give it to a member of staff or place it in the box provided at Reception. Boxes are checked on a weekly basis by the centre staff.

3. So what happens to them? Answer: All compliments, comments and complaints are logged, investigated, actioned and reported to the council who will also monitor, identify trends and take action as appropriate.

4. Complaints are investigated and action taken to rectify and improve the service/customer satisfaction.

5. Your comments can be given anonymously or if you would like a reply, please make sure you detail this on the feedback form with your contact details.