2. FUN IS GOOD Discover Your Passion Bring a Positive Attitude Show People You Care/Customer Service

3. SHOW PEOPLE YOU CARE Just be nice. We’re all in this together. Find ways to help and surprise people with kindness.

4. FUN IS GOOD Fun Is Good, is about Showing Others You Care Treating people the way you want to be treated and simply, being nice! Most of us spend 40 hours a week with coworkers. If we build strong relationships and personal connections, it creates harmony and makes coming to work more rewarding.

5. Customer Service Our Customers have a right to: ◦ Be treated with courtesy and respect ◦ Ask Questions ◦ Timely Service ◦ Receive Service from a knowledgeable, competent and cooperative staff. ◦ http://d5sharepoint.dot.state.fl.us/sites/opsad m/default.aspx http://d5sharepoint.dot.state.fl.us/sites/opsad m/default.aspx

6. Customer Service http://www.dot.state.fl.us/construction/District Offices/d5web/training.shtm http://www.dot.state.fl.us/construction/District Offices/d5web/training.shtm Communication Cornerstones: Building Trust Customer Service – The Royal Treatment Customer Service – Telephone Courtesy Customer Service – But I don’t have Customers Finding the Up in Upheaval

7. Effectively administer the District 5 Construction Program based the values of teamwork, responsibility and adaptability to deliver a safe and environmentally sound transportation system to our customers. Traveling Public Businesses / Residences Communities Local / Public / FHWA Agencies Contractors Consultants Maintenance Utilities Design / Project Management Traffic Operations Professional Services Resident Construction Offices District Construction Office Central Office - Tallahassee District 5 Construction Customers

8. Customer Service Types of Communication ◦ Telephone  Answer within 3 rings  Be friendly and polite  Pay attention to your tone  Always identify yourself and the office or department (Department of Transportation Lorie Speaking)

9. Customer Service Types of Communication ◦ Voicemail  Avoid if possible  Make sure your greeting is friendly  Make sure your greeting is updated  Check your voice mails frequently  Return calls promptly

10. Customer Service Types of Communication ◦ Face to Face  Voice tone  Volume  Speed  Body Language  http://d5web.d5.dot.state.fl.us/ http://d5web.d5.dot.state.fl.us/

11. Customer Service Types of Communication ◦ E-mail  Use Plain Language  Clear Title or Subject Line  Limit the number of people you cc  AVOID USING CAPS  DO NOT Reply to all unless everyone needs the answer you are sending  Always spell check and proof read your e-mails  And always remember everything you send is public information

12. Customer Service Attributes