1. Center for Urban Transportation Research | University of South Florida RTAP Roundtable Discussion & Customer Driven Service 21 st Annual Florida Commission for the Transportation Disadvantaged Best Practices and Training Workshop August 7, 2013 Daytona Beach, Florida

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3. 3 RTAP Roundtable Discussion & Customer Driven Service Welcome Introduction of Session Presenters – Amber Reep – USF CUTR – Jay Goodwill – USF CUTR – Mike Wright – Florida DOT Self Introductions

4. 4 RTAP Roundtable Discussion & Customer Driven Service Self Introductions – Your Name – Your Agency and Title – Role (if any) with your local: Community Transportation Coordinator (CTC) Local Coordinating Board (LCB) Local Planning Agency (LPA) Other ?? – Experience with Florida RTAP – Expectations for today’s session

5. 5 Today’s Agenda What is RTAP? Discussion of Florida RTAP – Recent Activities – Future Direction National RTAP’s Customer Driven Service Training Module Wrap-Up

6. 6 Florida RTAP Objectives Promote the safe and effective delivery of public transportation in non-urbanized (rural and small urban) areas and to make more efficient use of public and private resources Foster the development of state and local capacity for addressing the training and technical assistance needs of the rural and small-urban transportation communities Improve the quality of information and technical assistance available through the development of training and technical assistance resource materials Facilitate peer-to-peer self-help through the development of local networks of transit professionals Support the coordination of public, private, specialized and human service transportation services

7. 7 Florida RTAP Objectives (continued) Build a national (statewide) database on the non- urbanized segment of the public transportation industry Organize and implement a highly effective and motivated advisory board, which is guided by a clear set of goals, responsibilities, and performance measures Make RTAP a household word with small urban and rural providers who will actively use and benefit from the center Develop and implement an evaluation process that ensures the training being offered is of the highest quality and is meeting the needs of the small urban and rural provider

8. 8 Florida RTAP Outreach RTAP Bulletin RTAP Bulletin – a quarterly electronic newsletter

9. 9 Florida RTAP Outreach RTAP Website RTAP Website Broadcasts Broadcasts – E-blasts – List Serv

10. 10 Florida RTAP Outreach Florida RTAP Paratransit Roadeo Florida RTAP Paratransit Roadeo Ray Aylmer, Gulf County 1 st Place CTAA Van Division 2013 Lee County Roadeo Photos

11. 11 Florida RTAP Outreach Training Opportunities Training Opportunities – Classes – PDW – Webinars – CTD Workshop

12. 12 Next Steps for Florida RTAP ??? Discussion on Likes, Dis-Likes, Wishes, If Only, etc. Let us know what you want from RTAP !!

13. 13 Customer Driven Service

14. 14 Contact Information Amber Reepreep@cutr.usf.edu Amber Reepreep@cutr.usf.edureep@cutr.usf.edu 813-974-9183 Jay Goodwilljaygoodwill@cutr.usf.edu Jay Goodwilljaygoodwill@cutr.usf.edujaygoodwill@cutr.usf.edu 813-974-8755 Mike WrightMichael.Wright1@dot.state.fl.us Mike WrightMichael.Wright1@dot.state.fl.usMichael.Wright1@dot.state.fl.us 850-414-4529