1. Wiltshire Council What will we be like? Paul Clarke, IDeA Laurie Bell, Wiltshire Council It is going to be different !

2. Key Questions? What 5 things do you consider will be most important to the new council? How will we behave? 3 things we will do – 1 thing we wont

3. What’s important? We deliver High quality services Low cost and can demonstrate value for money Services are delivered locally Decisions are made openly and honestly Work with others to deliver what’s best for the people of Wiltshire

4. Our Culture - we will put our customers first One Council – One Culture Innovative – embraces change A great place to work in We will be; Accessible, responsive, have a “can-do” approach, listen, smile, be respectful and fair

5. Our Core Values – work so far… Open and inclusive and listen Engage people in decision making and shaping services Agree our shared goals and targets Focus on actions that will make a difference Communicate Be positive and visionary Be consistent, fair and honest

6. How will we be different? Through leading and being the change Contractual sign-up to behaviours Being clear of our vision and goals Being one council – one culture By taking action on unacceptable behaviours By always putting the customer first…….