1. Insert your title image over this grey box Service Delivery Dacorum Inductions – 1 st /2 nd July

2. Introductions Andrew Gratton Service Delivery Manager

3. Programme -What have we won? -Total Asset Management – What does this mean? -The Team -Mobilisation – Where are now? -Where do we want to be? -How will we operate? -Service Continuity (How do we operate):- -Flow of events leading up to repair -Door step code -Repair cycle -Improvement Opportunities -Code of Conduct

4. What we won Contract duration – 5 + 5 years (1 year extensions built in annually) Contract value - £235mil Blend of commercial: - Price Per Repair - Schedule Of Rates - Basket Rates - Priced works Work streams to include:- - Responsive - Voids - Planned - Design & Technical - Call Centre - Aids & Adaptations - Works projects identified during

5. What does Total Asset Management mean?

6. How is this service different? Total Asset Management contract which is relatively new concept within property services sector Osborne are to assist in truly managing Dacorum’s stock, assist in where money should be spent within the borough True harmonisation of the council and Osborne to achieve most efficient and effective ways to deliver the service and spend the tax payers money Bringing a Managed Services arrangement with material supplier to manage warehouse and bring best solutions Ensuring IT systems set up to manage the assets to the most basic component level The bid team consisted of specialist consultants in legal, commercial, and bid writing coming together

7. Mobilisation – Where are we now? Office ready and occupied IT / phone systems ready prior to Go-Live TUPE process has run its course and people happy Recruitment strategy in place and on-going Process maps in place and being used Budgets agreed Delivering the service!

8. Where do we want to be by Year End Work with DBC to reduce overall key to key times on Empty Homes Prepared a planned works programme for FY15/16 All teams fully bedded in and aware of TAM approach No incidents on site Worked with DBC to more efficiently manage Aids & Adapts Deliver more streamlined approach to drainage issues Achieved all KPI’s Within agreed budget for the year Strong relationships throughout the service

9. How will we operate? - Safe & Smart! -Efficient planning -Proactive approach to material management -Impress van stock -Fortnightly Tool Box Talks -Utilise IT systems to maximum effect -On-going support from colleagues within group

10. Safe & smart – What does this mean? Ensure operatives are made aware of any property / people risks Operative attendance at local HSEQ forum Targeted training / toolbox talks Stop and think On-going HSEQ support

11. Efficient planning Preparing for bad weather Being aware of absences/holidays Communication between and within teams Realistic schedules Keeping tenants and leaseholders informed

12. Where do we operate?

13. What will Dacorum get? Brilliant Service Great People Sustainable Relationships

14. Questions and Answers!