2. Keeping track of standards: Monitoring and support Chair: John Williams Senior Policy Adviser The Standards Board for England Speakers: Fiona McMillan Deputy Monitoring Officer South Cambridgeshire District Council Alex Oram Peripatetic Investigator The Standards Board for England

3. Remit  monitoring and information  online returns  engagement and support  legal powers

4. Monitoring Two sources of information:  quarterly returns  other information

5. Quarterly returns Information on:  make-up of standards committee  number of complaints received  source of complaints  time taken to assess/review  outcome

6. Quarterly returns

7. Other information  Standards Board/Adjudication Panel intelligence  monitoring officer/standards committee members  other regulators  annual report  media/public

8. Q&A Any questions?

9. Common errors

13. Information return system  trial runs  process followed (case study)  experiences  improvements

14. Q&A Any questions?

15. Engagement and support  active search  meeting with authority  action plan

16. Engagement and support Types of engagement:  advice and guidance  coaching/training  peer support  intervention

17. Engagement and support Case study 1  issues  action plan  follow-up

18. Q&A Any questions?

19. Keeping track of standards: Monitoring and support Chair: John Williams Senior Policy Adviser The Standards Board for England Speakers: Fiona McMillan Deputy Monitoring Officer South Cambridgeshire District Council Alex Oram Peripatetic Investigator The Standards Board for England