1. Contextualised Coaching and Mentoring Module 2
Skills for Life
Improvement Programme
Contextualised Coaching and Mentoring Module 2

2. Objectives To enable participants to:
Skills for Life
Improvement Programme
Objectives
To enable participants to:
enhance their coaching and mentoring skills
set up coaching or mentoring programmes
use tools to support the coaching and mentoring process
make Skills for Life developments sustainable and embedded within the fabric of organisations.
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

3. Learning outcomes By the end of the session, participants will have:
Skills for Life
Improvement Programme
Learning outcomes
By the end of the session, participants will have:
applied the principles of coaching and mentoring in their organisation
further developed the skills needed to coach others towards improved performance
explored coaching and mentoring tools
developed coaching and mentoring in the context of their organisation
outlined how they can put into practice a coaching and mentoring system in their organisation.
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

4. The Learning Curve x Learning x x x Time
Skills for Life
Improvement Programme
The Learning Curve x
Unconscious competence ‘I know that I am good. I don’t think about it any more’
Learning x
Conscious competence ‘I know that I am good, and I understand why’
Unconscious incompetence ‘I don’t know that I don’t know’ x
Conscious incompetence ‘I know that I don’t know’ x
Time
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5. Critical incident technique
Skills for Life
Improvement Programme
Critical incident technique
Describe the situation…
What did you do? Recall your actual behaviour.
What did the learners do?
What were your thoughts and feelings?
What was the result? What happened?
What factors can you identify which enabled it to be a successful experience?
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

6. Action learning I am part of the problem… The problem is part of me…
Skills for Life
Improvement Programme
Action learning
I am part of the problem…
The problem is part of me…
I am part of the solution.
The only person I can truly change is myself.
If I change myself, changes in others must follow.
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

7. Review of action learning sets
Skills for Life
Improvement Programme
Review of action learning sets
How did it feel to be the mentor or the coach?
How did it feel to be the person having the problem solved – coachee and/or mentee?
What are the links in action learning sets to coaching and mentoring?
How can action learning sets be used in your organisation?
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

8. Coaching tools
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9. Blank wheel
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10. Job performance wheel My time management
Satisfied with my job performance
Staying
organised
Timely with my duties and projects
Staying on top
of my and voic
Get along with colleagues and clients
Satisfied with my
team participation
Clear about my role and duties
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11. Management wheel Decision making Communication Risk taking Results
Team
development
Managing change
Strategic planning
Customer service
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12. Time management + - Priority Reactive Proactive F1b-4
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

13. Helping and hindering behaviours
Willingness + -
Ability
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

14. Insights into organisations
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15. Four organisation structures
POWER
ROLE
o o o oo o
o oo ooo o ooo oo o oo
o oo o o o o oo oo oo oo o o o oo o o o o o oo o o o o oo oo o ooo oo oo o o oo o oo o o o o o
o oo o oo o o o
o o oo o o o o
TASK
PERSON
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16. Cultural web SYMBOLS POWER STORIES STRUCTURE RITUALS, ROUTINES
ORGANISATION
STRUCTURES
CONTROL
SYSTEMS
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

17. Change
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18. Perceptions of change + - Imposed Chosen F1b-4
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners -
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19. Four factors for success
Skills for Life
Improvement Programme
Four factors for success
Pressure
Vision
Capacity
Action
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
F1b-4

20. Four Factors for Success in change
Pressure
Vision
Capacity
Action
Results
missing
Clear shared vision
Capacity for change
Actionable first steps
= Low priority
2. Pressure for change
missing
= A fast start that fades out
3. Pressure for change
= Anxiety and frustration
4. Pressure for change =
Haphazard effort, false starts

21. Action Planning
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22. Action planning for results
Outcomes +
What will happen if you don’t take action?
What will happen if you do take action? _ +
Action
What won’t happen if you don’t take action?
What won’t happen if you do take action?
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners _
F1b-4