1. with libraries, registration & archives Digital by Default & IT buddies connect

2. with libraries, registration & archives connect Government Policy Government’s aim for the majority of services and transactions to be ‘Digital by default’ by March 2015 ‘Assisted digital’ approach Single government online presence relaunched in Oct 2012 – GOV.UKGOV.UK Welfare Reform – JSA, KSAS, Universal Credit Similar channel shift approach adopted at local government level

3. with libraries, registration & archives connect Pressure points Increased and sustained demand for * access to the internet * IT support Increased need for support in use of Universal JobMatch, National Careers Service site (job search and CV building) and generally accessing government services Expectations beyond our offer

4. with libraries, registration & archives connect LRA current position We do offer free access to IT basic IT support information signposting/ referral We do not at this time complete forms or transactions for people provide advice or interpret information certify documentation do ID checks

5. with libraries, registration & archives connect People bringing their own equipment we do not set-up or install software or troubleshoot hardware we do not touch the person’s equipment our help is limited to software and tools used in libraries

6. with libraries, registration & archives connect Learn My Way Very short basic keyboard, mouse, email and web searching skills as well as numeracy and literacy assessments available without registration Online Basics Online Plus Learn More What Next?

7. with libraries, registration & archives connect Christel Pobgee Service Improvement Manager Information, Digital Inclusion & Active Citizenship Christel.pobgee@kent.gov.uk