1. The Barista Book

2. Housekeeping › mobile phones › break times › toilets › emergencies © smallprint 2

3. Workshop overview At this workshop the following will be addressed: › hygiene › coffee styles › coffee types › equipment and machinery › coffee making processes › storage of coffee › cleaning of equipment and machinery © smallprint 3

4. Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop? © smallprint 4

5. Topic 1 Coffee- hygiene and preparation © smallprint 5

6. ‘I believe humans get a lot done, not because we're smart, but because we have thumbs so we can make coffee.’ (Flash Rosenberg) © smallprint 6

7. Making it happen ‘Only one thing is certain about coffee.... Wherever it is grown, sold, brewed, and consumed, there will be lively controversy, strong opinions, and good conversation.’ (Mark Pendergrast) © smallprint 7

8. Activity © smallprint 8

9. A little history © smallprint 9

10. What do your customers want? ‘In business you get what you want by giving other people what they want.’ (Alice Macdougal) © smallprint 10

11. Espresso ‘Everybody should believe in something. I believe I’ll have another cup of premium gourmet coffee.’ (Anonymous) © smallprint 11

12. Activity © smallprint 12

13. Topic 2 Terminology and equipment © smallprint 13

14. ‘Coffee smells like freshly ground heaven.’ (Jessi Lane Adams) © smallprint 14

15. Flavours © smallprint 15 › Fruity › Charred › Sour › Taint › Mellow › Acrid › Briney › Harsh › Baked › Grassy

16. Espresso machines There are many types of espresso machine on the market. They are generally pump operated or lever operated. © smallprint 16

17. © smallprint 17 Sometimes problems will occur. You need to identify causes and determine the best resolutions.

18. To froth milk you need: cold, whole milk; a straight walled, cold, metal (stainless steel) steam pitcher (jug); an espresso machine with a powerful steam wand; a thermometer. © smallprint 18

19. Activity © smallprint 19

20. Topic 3 Coffee service © smallprint 20

21. Service should be fast, efficient and rely on listening carefully to the customer. © smallprint 21

22. Presentation/ Accompaniments ‘There's nothing sweeter than a cup of bitter coffee.’ (Rian Aditia) © smallprint 22

23. To go with coffee © smallprint 23

24. Activity © smallprint 24

25. Topic 4 © smallprint 25 Machinery maintenance

26. © smallprint 26 ‘Coffee is serious when it comes to waking up and putting you in a better mood.’ (Anonymous)

27. Activity © smallprint 27

28. Summary Before leaving today please share: › 1 thing you learned › 1 new practice you will undertake at work › 1 activity you enjoyed Thankyou for your attendance and participation. © smallprint 28