1. Property Management

2. Mission Statement “Cutcliffe Real Estate is committed to ensuring our clients receive the best possible outcome in relation to leasing property by adhering to a high standard of ethics and values” Best possible outcome

3. Meet Our Team Experienced & friendly staff Amy Farrugia Paul Cutcliffe PROPERTY MANAGER DIRECTOR Through training, local knowledge and experience our staff are able to attend to any of your real estate needs.

4. We have two offices working as one team to lease your property, offering maximum exposure. McGraths Hill 1/211 Windsor Road McGraths Hill NSW 2756 Tel: 02 4587 8855 North Richmond 1/61 Bells Line of Road North Richmond 2754 Tel: 02 4571 2500 Maximum Exposure Our Offices www.cutcliffe.com.au

5. What We Offer You Free rental appraisal based on comparative market analysis Qualify applicants through TICA (tenant database), reference checks and 100 points system to pass before gaining your approval. Draw up leases and sign on your behalf Detailed ingoing and final inspection reports Immediate attention to repairs and maintenance Routine inspections where a report will be sent to you on the condition. Drive by inspections Monthly statements End of financial year statement Organise reimbursement of water usage accounts (for town water) Our office is open 7 days Experienced and friendly staff Maximising investment opportunities

6. Advertising When your property is listed for lease with Cutcliffe Real Estate, it will be advertised with the following. www.cutcliffe.com.au www.realestate.com.au Hawkesbury Gazette ‘For Rent’ Sign Window display Rental list in both offices No charge for the above regular modes of Advertising For Lease

7. Fees & Charges 8.8% including GST One weeks rent plus GST upon effecting the first initial letting of your property One weeks rent plus GST upon effecting any subsequent letting. $6.60 per month for Postage & Petties $16.50 lease preparation fee No charge for regular modes of Advertising No charge for inspections of your property No charge for arrangement of repairs $50 Attendance at tribunal by a Property Manager

8. Preparing Your Property For Rental First impressions are important as they will help determine the type of tenant that is willing to lease your property and the amount of rent they are willing to pay. Below are some helpful tips that are sure to make a big difference:  Lawns and edges should be neat and tidy  Walls/ paintwork need to be in a good condition  Carpets should be steam cleaned  Ensure all fences and gates are in good condition and working  A smoke alarm must be installed on each level of the home  The property should be odour free

9. Office Policy On Rental Arrears Unfortunately, from time to time, it happens. But by using the latest computer systems, and routinely reviewing reports, we ensure arrears problems are rectified at the earliest possible time. Most problems are sorted very quickly, by a phone call or reminder, however, if the rent remains unpaid for 14 days, we will follow the lawful process of issuing a termination notice to the tenant. Upon expiry, (approx 18 days later) we contact the landlord to discuss a suitable resolution for this matter, and suggest we make application to the CTTT (Consumer Trader & Tenancy Tribunal) for a hearing. We would seek an order for a payment plan and/or termination of the tenancy and possession of the premises.