1. Manage Information/Knowledge management system BSBINM501A part3 Trainer: Kevin Chiang

2. Learning Outcomes Organize information in a format suitable for analysis, interpretation and dissemination in accordance with organizational requirements Use appropriate technology/systems to maintain information in accordance with organizational requirements

3. Organize information When organize information, you need to ask a few questions:  Who will use this information?  How will the information be used?  Are there any organizational and presentational requirements associated with it?

4. Organize information: Analysis Meaning:  To break a complex problem or data down into smaller, more manageable parts and examine it Example:  Analysis of interest rate patterns may explain customer loan approval rates and result in new loan products being advertised.

5. Organize information: Interpretation Meaning:  To provide a clear meaning and explanation of a piece of information Example:  The interpretation of sales data will explain buying powers of clients.

6. Organize information: Dissemination Meaning:  To spread or broadcast the information. Example:  Information about company financials may be disseminated via their annual report to a wide range of internal and external stakeholders

7. Formatting information When you prepare information remember the following guidelines:  Report should contain a table of contents, chapter numbers, headers & footers, etc  Spreadsheets are an appropriate way to represent financial information

8. Formatting information cont.  Graphic such as charts, diagrams, pictures are useful aids for interpreting written material.  Database organize information about customers & suppliers information in a logical, consistent format.

9. Incorporating graphics and pictures  Clip art  Photographs  Illustrations  Web graphics  Symbols Formatting information cont.

10. Commonly used software Word processing Spreadsheet Presentation Publishing

11. Use appropriate technology and systems To effectively maintain an organization’s information, some systems need to be considered: IInformation management systems KKnowledge management systems RRecord management systems

12. Information management systems Information management systems are the process by which an organization controls the processing and delivery of information. These systems are in place to make sure the right person gets the right information. Examples: DDepartment / Group / Team emails DDistribution list PPA / EA filtering

13. Knowledge management systems Knowledge management systems are used by organization to identify, create, and distribute knowledge. It is about knowing who has what knowledge and ensuring it flows through the organization. Example:  Trainer’s expertise, accreditations & qualification  Discussion forums, Corporate libraries  Available knowledge in the market

14. Research on external KM Review Australian Institution of Management website, Find the information in regards to: 1. What are the unit of competencies that AIM offers in Diploma of Management? 2. What is the training schedule for “Dealing with difficult customers” in NSW? http://www.aimnsw.com.au/aim/index.cfm?45E34D9E- DA8D-5934-4BEA-9D1545F6729F http://www.aimnsw.com.au/aim/index.cfm?45E34D9E- DA8D-5934-4BEA-9D1545F6729F http://portal.aimnsw.com.au/showcoursedetail.aspx?PID =QQF8AA0170DV http://portal.aimnsw.com.au/showcoursedetail.aspx?PID =QQF8AA0170DV

15. Record management systems Record management systems are primarily responsible for maintaining the organizations information on business activities. They control the storage, collations, distribution, archiving and/or destruction of information. Internal & External storage Example:  Legal documents  Contracts, invoices, reports

16. Maintain the information for your own use Use technologies to maintain the information: Computers  Folders, files, locations, names, duplicated copies Emails  Inbox, draft, sent / deleted items, archived Telephone and voice mail Fax, photocopiers and shredder

17. Maintain information Activity: OOrganize your emails CCategories them into relevant folders Study Work Friends & Family Travel