2. JUS402B Communicate with clients on justice related issues COLLEGE FOR LAW AND JUSTICE ADMINISTRATION PTY LTD

3. UNIT DESCRIPTION This unit covers the knowledge and skills required to communicate with internal and external clients in order to provide them with oral and/or written advice relevant to justice- related information. This includes applying justice-related knowledge to a wide range of contexts. College for Law and Justice Administration V1 2

4. Online unit guide College for Law and Justice Administration V1 3 JUS402B Communicate with clients on justice related issues Topic One: Law-making Process Topic Two: Communication Topic Three: Branches of the Justice System Topic Four: Parties in the Justice System Topic Five: Providing advice on justice related support agencies

5. Online unit guide - Assessments College for Law and Justice Administration V1 4 JUS402B Communicate with clients on justice related issues Assessment Task 1: Written Fact Sheet and Audio Recording – Separation of Powers and Law Making Assessment Task 2: Audio Recording and Written Memo – Drug Court Assessment Task 3: Written Research Report and Audio Recording – Justice Agency (DV).

6. How do I study this unit? Read through the ‘Online Unit Guide’ Access the relevant readings through the online Unit Guide – read and take notes Understand separation of powers and law making process Understand specialist courts – Drug Court Select and research justice agency Ensure you have a microphone attached to your computer – recording software is available inside online unit guide College for Law and Justice Administration V1 5

7. ASSESSMENT TASKS Assessment 1 - Fact Sheet Read and understand the separation of powers and law making process Prepare a fact sheet describing this information. It should be accurate and informative. Remember the target audience is High School students See example Fact Sheet in online unit guide for structure College for Law and Justice Administration V1 6

8. ASSESSMENT TASKS Assessment 2 - Memo For this task the audio recording comes first Then, prepare a memo to your OIC about the interaction. Need to understand Drug Court for this task. Demonstrate an understanding of a specialist court Demonstrate a good level of empathy for the ‘client’ There is a College template for you to use College for Law and Justice Administration V1 7

9. ASSESSMENT TASKS Assessment 3 - Research Report Locate a community based agency or local government agency that participates in the criminal justice system in accordance with the scenario (DV based) Acquire information about the agency in accordance with the questions provided in the report template. Transcribe your information into report format and submit. Gathering information from the internet or alternative source is sufficient as many agencies will be too busy to speak with you There is a College template for you to use College for Law and Justice Administration V1 8

10. FINDING A JUSTICE RELATED SUPPORT AGENCY College for Law and Justice Administration V1 9 See page 51 in the online unit guide for web link to find a service.

11. ASSESSMENT TASKS Role plays You are required to participate in three audio (online) role plays explaining (1) separation of powers and law making process (2) Drug Court (3) justice related agency (DV)– EACH OF THESE TOPICS HAVE READINGS INSIDE ONLINE UNIT GUIDE – put in own words and record answer Follow the assessment instructions for each role play when planning answer You must have a microphone attached to your computer and submit audio responses for each role play Free audio recorder is available to download in the online unit guide College for Law and Justice Administration V1 10

12. College for Law and Justice Administration V1 11 TOPIC ONE: LAW-MAKING PROCESS

13. The Federal, State, and Local Government all institute the making of laws, by-laws and regulations. Parliament makes and changes laws; Government can initiate the making of ‘rules’ to regulate those laws. Judiciary also participates in the law making process through the development of common law and the interpretation of statute that creates precedent. College for Law and Justice Administration V1 12

14. TOPIC ONE: LAW-MAKING PROCESS Separation of powers Distribution of power and authority among: College for Law and Justice Administration V1 13 Legislative Judicial Executive Provide real life examples on separation

15. College for Law and Justice Administration V1 14 TOPIC TWO: COMMUNICATION

16. TOPIC TWO: FORMS OF COMMUNICATION Communication is classified into three forms: 1. Verbal communication. 2. Nonverbal. 3. Graphic. 4. Activity - can you detect deception? College for Law and Justice Administration V1 15

17. College for Law and Justice Administration V1July07 SENDER Self-concept Family Culture Skills Feelings Attitudes Values RECEIVER Self-concept Family Culture Skills Feelings Attitudes Values CHANNEL Television, telephone, speaking, writing, computer MESSAGE FEEDBACK INTERFERENCE CONTEXT Environment, status, time

18. Intercultural Communication Different cultural groups have different rules for:  Use of humour and irony  Courtesies in speech, such as when to say ‘please’, ‘thank you’ or ‘excuse me’ College for Law and Justice Administration V1July07 –The meaning of ‘yes’ and ‘no’ –Rules of politeness – who can speak to whom, and who can begin a conversation –Dress –Deference to others –Drinking alcohol –Use of time Students to provide examples

19. Phonetic Alphabet Activity: List the phonetic alphabet on the board and discuss. Student to record in their notes College for Law and Justice Administration V1 18

20. Strengths and Weaknesses – Self Test Exercise This exercise may be done individually followed by reporting back and group discussion. It allows students to reflect on their understanding of communication in general as well as their own communication.  What does communication mean to you?  In what situations do you: find it very easy to communicate? have difficulty communicating with others?  What do you consider to be your strengths as a communicator?  In which areas of communication would you like to improve?  Do police communicate differently to the average person – how/why? College for Law and Justice Administration V1 19

21. Disturbance - Broadbeach

22. Job - Burnouts

23. Job code and back on - Available

24. Allocating job

25. LOTBKF

26. Job Allocation

27. VKR to 210 – welfare check

28. Intruder Alarm

29. Job Allocation

30. LOTBKF – Stolen Vehicle Discuss Phonetic Alphabet

31. HOW TO START A QUESTION Understanding enables control Understanding gives social position Kipling questions:  What  Why  When  How  Where  Who College for Law and Justice Administration V1 30 Discuss from a policing perspective

32. SOLVING PROBLEMS Solving problems “What”, “why” and “how” provide a framework for solving problems:  What is the problem?  Why is it happening?  How to fix it  Why did it work/not work?  What is next? College for Law and Justice Administration V1 31 1.Scan 2.Analyse 3.Respond 4.Assessment

33. College for Law and Justice Administration V1 32 TOPIC THREE: BRANCHES OF THE JUSTICE SYSTEM

34. Enforcement Police  Keep peace and order in the community Private security?? – advice from the S/Sergeant and security officers in class on security role in justice system  Guards and crowd controllers  Loss prevention officers  Fraud prevention College for Law and Justice Administration V1 33

35. TOPIC THREE: BRANCHES OF THE JUSTICE SYSTEM Judiciary Magistracy Federal Magistrate State Magistrate District, Supreme and Federal Court judges Tribunals College for Law and Justice Administration V1 34

36. TOPIC THREE: BRANCHES OF THE JUSTICE SYSTEM Corrections Custodial Corrections  Secure Custody  Open Custody  Work Program Community Corrections  Probation and Parole Service  Other agencies College for Law and Justice Administration V1 35  Prison Industries  Vocational Training

37. College for Law and Justice Administration V1 36 TOPIC FOUR: PARTIES IN THE JUSTICE SYSTEM

38. Parties in the Justice System:  Magistrates  Judges  Justices of the Peace and Commissioner of Declarations  Police  Probation and parole  Solicitors  Barristers College for Law and Justice Administration V1 37  Coroner  Legal Aid  Witnesses  Victims  Offenders  Prosecution  Defendant

39. College for Law and Justice Administration V1 38 TOPIC FIVE: Proving advice on justice related support agencies Covered under assessment 3 (research report) and 3 Role plays

40. END OF LESSON There is some great tasks in this unit. Enjoy! College for Law and Justice Administration V1 39